Full Time Application Support Engineer (Level 2) Jobs, salary up to SGD 4 in Expleo Group - Maukerja

We are seeking an experienced Application Support Engineer (Level 2) to provide technical support and ensure the stability, availability, and performance of business-critical applications. The ideal candidate will have hands-on experience supporting applications built on modern technologies, including Node.js, React, MSSQL, and AWS Cloud services.

In this role, you will collaborate with cross-functional teams to investigate and resolve production issues, support cloud-hosted applications, perform database troubleshooting, and contribute to continuous service improvements while adhering to IT Service Management (ITSM) best practices.

Key Responsibilities

• Provide Level 2 application support by investigating and resolving incidents escalated from the Level 1 support team within agreed service levels (SLAs).
• Troubleshoot application, database, and infrastructure issues to ensure system availability and optimal performance.
• Analyze and resolve database-related issues using Microsoft SQL Server (MSSQL), including data validation, troubleshooting, and data fixes where required.
• Monitor, configure, and support applications hosted on AWS services such as EC2, ECS, RDS, S3, and CloudWatch.
• Perform log analysis, system monitoring, and automation tasks using Linux/Unix and shell scripting.
• Collaborate with software development teams to resolve application defects and support production deployments.
• Support REST APIs, microservices, and containerized applications in production environments.
• Follow IT Service Management (ITSM) processes, including Incident, Problem, and Change Management.
• Document troubleshooting procedures, technical solutions, and operational processes to support knowledge sharing.
• Participate in on-call support and provide after-hours support when required.
• Contribute to technology modernization initiatives, including cloud migration, platform automation, and system upgrades.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in Application Support or Production Support.
• Experience supporting REST APIs and applications developed using Node.js and React (Next.js/Nest.js).
• Minimum 3 years of experience working with microservices architecture and containerized environments.
• Hands-on experience with AWS Cloud services, including EC2, ECS, RDS, S3, and CloudWatch.
• Strong experience with Microsoft SQL Server (MSSQL), including writing SQL queries and troubleshooting database issues.
• Experience working with Linux/Unix operating systems and shell scripting (e.g., Bash).
• Knowledge of IT Service Management (ITSM) processes and ITIL best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Willingness to participate in an on-call support rotation.

Preferred Skills

• Experience with cloud migration and platform automation initiatives.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience supporting enterprise applications in a production environment.
• ITIL Foundation certification is an advantage.

Pay: Up to $4.00 per month

Work Location: In person