Full Time Student Experience Executive Jobs, Salary up to MYR 3,500 in Unitar Capital Federal Territory - Maukerja

Job Title: Executive, Student Experience & One Stop Centre
Work Location : UNITAR University College Kuala Lumpur (UUCKL)

Reports To: Head, Student Experience Department, UUCKL
Dotted Line To: Student Experience, UNITAR Education Group

Job Purpose:

Under the general supervision of the Head of Student Experience, the Executive of Student Experience & One Stop Centre is responsible for providing frontline support and services to students, ensuring a seamless experience throughout their academic journey. The role involves managing student enquiries, coordinating student-related activities, and supporting the university’s efforts to enhance student satisfaction, engagement, and retention.

Key Responsibilities:

1. Student Services & One Stop Centre Operations

• Serve as the first point of contact for students, guardians, and visitors at the One Stop Centre.
• Handle walk-in, phone, and email enquiries related to admissions, registration, fees, academic records, and general student services.
• Coordinate with relevant departments (Registrar, Finance, Academic, etc.) to resolve student issues effectively and efficiently.
• Maintain accurate records of enquiries, feedback, and resolutions for reporting purposes.
• Support implementation of digital platforms, ticketing systems, and service workflows to improve service delivery.

2.Student Experience & Engagement

• Plan, organize and execute the student engagement programs, events, and activities that enhance student experience.
• Support student clubs, societies, and activities by facilitating processes and liaising with the Student Experience team.
• Collaborate with internal and external stakeholders to design initiatives that promote student well-being, inclusivity, and a sense of belonging.
• Gather and analyze student feedback to recommend improvements in services and experiences.
• Contribute to student retention initiatives by proactively identifying at-risk students and directing them to appropriate support channels.

• 3.Communication & Continuous Improvement
• Draft, review, and disseminate student-related announcements, notices, and communications across platforms.
• Contribute to the design of FAQs, knowledge bases, and self-service materials for students.
• Participate in training and professional development to stay updated on best practices in student services.
• Proactively recommend process improvements, innovative solutions, and service enhancements to improve the student journey.
• Build and maintain positive relationships with students to foster trust and strengthen the overall student-university relationship.

4.Administrative, Reporting & Compliance

• Prepare periodic reports on enquiries, issues, and resolutions for management review.
• Assist in documentation of policies, guidelines, and standard operating procedures (SOPs) related to student services.
• Maintain confidentiality of student records and personal data in line with PDPA and university regulations.

5.Other Key Responsibilities

• Provide support during university events such as Open Day, Orientation, Convocation, CSR programs, and other student-focused initiatives.
• Assist in coordinating logistics and resources for student activities and institutional programs.
• Undertake any ad-hoc assignments, tasks, or projects as directed by the Head of Student Experience & One Stop Centre.
• Actively contributes to a positive work culture and upholds the university’s values in daily interactions with students and staff.
• Represent the department in meetings, committees, and working groups when required.

Key Performance Indicators (KPIs):

• Timeliness and accuracy in handling student enquiries, complaints, and escalations at the One Stop Centre
• Compliance with service-level agreements (SLAs), institutional policies, and PDPA requirements
• Effectiveness of student engagement initiatives, measured by participation rate and feedback outcomes
• Accuracy and timeliness of reports, records, and documentation related to student services and experience
• Active support and participation in institutional events, campaigns, and orientation/convocation activities

Qualifications:

• Bachelor’s Degree in Education, Business Administration, Communication, Psychology, or related field.
• Minimum 1–3 years of working experience in student services, customer service, or administrative support (preferably in higher education).
• Experience handling frontline services, enquiries, or stakeholder engagement is an advantage.
• Strong interpersonal and communication skills (verbal and written) with the ability to engage effectively with students and stakeholders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and tech-savvy.
• Willingness to work flexible hours, including evenings or weekends, during peak academic or student activity periods.

Core Competencies:

• Student services operations and frontline enquiry management
• Student experience, engagement, and retention support
• Stakeholder engagement, communication, and collaboration
• Event coordination and student activities management
• Continuous improvement, problem-solving, and adaptability
• Strong organizational, interpersonal, and customer service skills

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,600.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Are you Fresh Graduate?
• Do you have leadership skill? If YES, can you elaborate ?
• Can you start immediate?
• What is your current salary ?
• What is your excepted salary ?

Work Location: In person