Sepenuh Masa IT Support - Operations Executive Jobs, in Forest One Network Enterprise Sdn Bhd Petaling - Maukerja

We are looking for an enthusiastic and service-oriented IT Support & Operations Executive to join our team. This role is suitable for fresh graduates who are eager to build their IT career, while candidates with at least 1 year of relevant experience are encouraged to apply.

The successful candidate will provide first-level technical support for internal employees, manage IT assets, assist with network and system-related issues, and act as the first point of contact between the Operations team and the IT team for application support.

• Provide first-level technical support to internal employees for hardware, software, network, and system-related issues.

• Troubleshoot and resolve desktop, laptop, printer, email, and basic network connectivity issues.

• Assist users with IT tools, applications, and system usage.

• Install, configure, and maintain computers, peripherals, and software.

• Manage and maintain IT assets, including laptops, desktops, monitors, and accessories.

• Perform IT equipment setup for new employees and retrieve equipment during employee offboarding.

• Maintain accurate records of IT assets, software licenses, and inventory.

• Support routine IT maintenance and operational activities.

• Serve as the Level 1 (L1) support for internal business applications.

• Receive, investigate, and perform initial troubleshooting for application-related issues reported by the Operations team.

• Escalate unresolved issues to the IT or development team with sufficient information and documentation.

• Follow up on reported incidents and ensure timely updates to users until resolution.

• Assist in testing system enhancements and new releases when required.

• Log, prioritize, and track support requests through the company's ticketing system.

• Ensure support tickets are updated and resolved within the agreed service levels.

• Maintain proper documentation of recurring issues, solutions, and user guides.

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.

• Fresh graduates are welcome to apply.

• Candidates with at least 1 year of experience in IT Support, Helpdesk, or System Support will have an added advantage.

• Basic understanding of:

  • Windows operating systems

  • Computer hardware and software troubleshooting

  • Networking concepts (LAN, Wi-Fi, TCP/IP)

  • Microsoft 365 or similar office productivity tools

• Familiarity with ticketing systems is an advantage.

• Basic knowledge of SQL or business applications is an added advantage but not mandatory.

• Strong problem-solving and troubleshooting skills.

• Good communication and interpersonal skills.

• Customer-oriented with a positive service mindset.

• Able to prioritize tasks and manage multiple support requests.

• Willing to learn new technologies and business systems.

• Able to work independently as well as in a team.

• Experience supporting internal users in a corporate environment.

• Exposure to ERP, CRM, HRMS, or other business applications is an advantage.

• Experience in IT asset management or IT inventory management is a plus.