Key Responsibilities:
- Provide technical support for hardware especially video conferencing, software, and network-related issues via onsite, remote, phone, or email assistance.
- Assist users in troubleshooting computers, servers, and other IT equipment.
- Set up, configure, and maintain desktops, laptops, servers and peripherals.
- Support the installation, update, and troubleshooting of operating systems, Microsoft Office, antivirus software, and other applications.
- Help maintain IT asset records and assist with inventory management activities.
- Log, monitor, and update support tickets, ensuring issues are addressed promptly.
- Assist with IT deployments, system upgrades, and other technical projects.
- Work with team members to support service delivery and customer satisfaction.
- Participate in preventive maintenance and routine system checks.
- Perform other duties and tasks assigned by supervisors as required.
Requirements:
Applicants must be currently pursuing or have recently completed a:
- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Telecommunications Engineering, Software Engineering, Computer Systems, or a related discipline.
Knowledge and Technical Skills:
- Basic understanding of Microsoft Windows operating systems and Microsoft Office applications.
- Familiar with computer hardware, networking fundamentals, and troubleshooting techniques.
- Exposure to endpoint management tools and IT support practices would be an advantage.
Personal Attributes
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and professionally.
- Strong analytical and problem-solving abilities.
- Self-motivated, proactive, and willing to learn in a fast-paced environment.
- Able to work independently as well as collaboratively within a team.
- Demonstrates professionalism, accountability, and a customer-focused approach.
How to Apply:
Please submit your CV and cover letter to ************* In your cover letter, explain why you are interested in this position and how your skills and experiences make you a great fit for our team.
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Setiawangsa: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT support: 4 years (Required)
Language:
- English (Required)
- Bahasa Malaysia (Required)
Location:
Work Location: In person