Full Time IT Helpdesk Support (Admin project - Technical Management) Jobs, in PIXELATE EVERYTHING Selangor - Maukerja

• On-site IT support and ticket administration under the Project Management team.

• Training period: 3 months (Monday–Friday) before transitioning into weekend operations.

• Two optional rest days between Monday and Friday, chosen at the candidate’s discretion

• Collaborate with data, QA, Frontend and backend and product teams to deliver ticket resolution on project

• Diploma/Degree in IT, Computer Science, or related field.

• Strong understanding of web fundamentals: how browsers, DNS, APIs, and web applications behave and root cause of fail.

• Familiarity with ticketing systems and structured support processes.

• Excellent problem-solving skills and clear written communication (especially for escalation reports).

• Ability to work independently and commit to weekend shifts on rotation due to this is the project team which involved worldwide Southern Eastern Asia time zone.

• Familiarity with cloud services (AWS preferred) and CDN concepts (e.g., Cloudflare) for the project structure

• Experience with monitoring/observability tools (Sentry, Grafana, Kibana).

• Knowledge of IT industry platforms, compliance requirements, and player data security.

• Basic SQL skills for record lookups during investigations.

• Understanding of live operations support and distributed tracing (incident response, downtime communication, structured logging).

• Ability to work with distributed teams across multiple time zones.

      Experience: 0–5+ years depending on level.

      Willingness to undergo weekday training before weekend deployment.

      Gender balance across the team.

      If you have a resume, please send it along with your current and expected salary.