- Cheras Federal Territory Malaysia
Working Location
Job Description
Responsibilities
No visa sponsorship.
Looking for locals in Malaysia.
Core Scope
• Security tools (e.g. EDR, SIEM, DAM, Anti-Malware platforms)
• Cloud environments (AWS, Azure – VM and container services)
• On-prem infrastructure (Linux and Windows servers)
• Automation and deployment processes (scripts, pipelines, Terraform, YAML)
Key Responsibilities
• Own and maintain documentation for all tools, platforms, and operational processes
• Build and maintain:
o Runbooks (incident handling, troubleshooting)
o SOPs (BAU operations, maintenance tasks)
o Deployment guides (on-prem, cloud, containers)
o Architecture and data flow documentation
• Validate documentation against:
o Live system configurations
o Actual scripts and deployment pipelines
• Work directly with engineers to capture undocumented workflows and edge cases
• Ensure documentation supports:
o Daily operations (L1–L3 teams)
o Audit and control testing (clear evidence and traceability)
• Standardize documentation structure, templates, and naming conventions
• Identify gaps in documentation across:
o Container environments
o Cloud workloads
o Automation scripts
• Track changes in environment and ensure documentation is updated proactively
• Support RFI, audit, and risk queries with accurate and consistent documentation
• Maintain centralized repository (e.g. Confluence / SharePoint )
• Introduce automation where possible:
o Extracting configurations
o Version-controlling documentation
o Linking documentation to pipelines
______________
Required Skills & Experience
• 3–5 years in technical documentation, IT operations, or infrastructure support
• Strong working knowledge of:
o Linux and Windows environments
o Cloud platforms (AWS and/or Azure)
o Basic networking concepts
• Ability to read and interpret:
o Bash and PowerShell scripts
o YAML and Terraform configurations
• Experience documenting:
o Security platforms (EDR, SIEM, DAM, etc.)
o Deployment and automation workflows
• Familiarity with:
o Container environments (Docker / Kubernetes basics)
• Experience supporting:
o Audit, control testing, or risk/compliance documentation
• Strong attention to detail with ability to challenge inconsistencies
• Hands-on experience with documentation tools:
o Confluence, SharePoint, Git
Important Information
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