- Damansara Jaya Selangor Malaysia
Full Time Senior Technical Engineer Jobs, Salary up to MYR 10,000 in Cloudify.Asia Selangor - Maukerja
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Job Description
Responsibilities
- In charge of Support Operations and maintaining good rapport with the customers.
- Ensure all SLA are met effectively giving good customer experience.
- Ensure Preventive Maintenance are carried out according to schedule for all customers.
- Monitor and resolve issues with customer systems
- Maintain a 90% customer satisfaction rating
- Guide and coach technical team members to achieve objectives
- Participate in internal projects for next generation solutions
- Undergo constant learning and certifications to ensure that you are updated with latest knowledge in technology and well-equipped to carry out tasks and projects assigned
- Assist delivery team when needed
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