- Kuala Lumpur Federal Territory Malaysia

Working Location
Job Description
Responsibilities
1. Oversee the daily operations of the Pass Office to ensure all activities are carried out in accordance with the Company's Standard Operating Procedures (SOPs).
2. Coordinate with tenants, contractors, couriers, vendors, and internal departments to facilitate smooth service lift scheduling and loading bay operations.
3. Monitor and regulate the movement of contractors, visitors, deliveries, and service personnel entering the building, ensuring compliance with approved access procedures and designated operating hours.
4. Verify and ensure all required approvals, permits, delivery documentation, and tenant requests are complete before granting access.
5. Supervise access card issuance, control, and return processes while maintaining accurate access records.
6. Maintain accurate records and documentation relating to vehicle movements, contractor entries, visitor registrations, and service lift bookings.
7. Ensure the Pass Office, loading area, and surrounding workspaces remain organised, safe, and free from obstruction or unauthorized storage.
8. Liaise with the Security Department to resolve operational, safety, or security-related issues within the Pass Office and loading areas.
9. Investigate, report, and follow up on accidents, incidents, hazards, near misses, or operational irregularities, ensuring timely corrective actions are implemented.
10. Respond promptly to enquiries from tenants, contractors, and internal stakeholders regarding Pass Office operations and access requirements.
11. Identify opportunities to improve operational efficiency, workflow, documentation, and customer service within the Pass Office.
12. Prepare operational reports, usage statistics, incident reports, and other management reports as required.
13. Ensure compliance with company policies, building regulations, safety requirements, and statutory guidelines.
14. Assist the Head of Department in implementing new operational procedures, projects, and continuous improvement initiatives.
Pay: RM1,740.91 - RM5,280.68 per month
Benefits:
Work Location: In person
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