Full Time Policy Servicing Executive Jobs, in RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) - Maukerja

Job Title: Policy Servicing Executive

Job Type: Contract 1 year with extension

Details:

Key responsibilities include:

• Collaborative Team Operations:

- Support in the day-to-day Operations which includes supervising and monitoring the team's performance

- Work with the team to ensure that the team's KPIs and individual productivity are met.

• Customer satisfaction and retention:

- Handle escalated customer inquiries and complaints, addressing their concerns promptly and professionally.

• Process Improvement and optimization:

- Collaborate and liaise with department stakeholders in implementing processes to improve Operational efficiency or streamline processes and resolve policy related issues.

- Identify opportunities for service improvements and develop strategies to enhance customer satisfaction and retention.

- Identifying areas for improvement and implementing process enhancements.

- Conduct regular audits to ensure adherence to established policies, procedures, and quality standards.

- Utilize data and analyze to analyze generated reports, and review for process optimization.

- Stay updated with industry trends, best practices, and regulatory changes related to policy servicing and recommend appropriate actions.

• Project Participation:

- Participating in projects, system enhancement and user testing, providing feedback on system adequacies.

- Handle ad-hoc tasks as assigned.

Qualifications & Requirements:

• Diploma/Degree holder.

• Previous experience in policy servicing within the life insurance industry is advantageous.

• Excellent leadership and people management skills with a track record of building and leading high-performing teams.

• Exceptional customer service skills with the ability to resolve complex customer issues.

• Strong organizational and time management skills, with the ability to prioritize and meet deadlines.

• Able to work under tight timeline and pressure.

• Excellent verbal and written communication skills.

• PC literate/savvy and proficient in Microsoft Office applications.