Kerja Sepenuh Masa, Software Support Engineer di Ehs Tools Selangor - Maukerja

Software Support Engineer 

Location: Petaling Jaya, Selangor 

Company: ehs tools 

Industry: SaaS / Oil & Gas / AI-Driven Workflows 

About Us

At ehs tools, we're pioneering AI-driven safety management solutions for the global oil & gas industry. As a Malaysia Digital-certified SaaS company, we're the only Malaysian-made platform of our kind being exported internationally—a truly Malaysian product competing on the world stage.

Our flagship product, Trackem (Action Tracker), is currently deployed and actively used by multinational clients including Chevron, ADNOC, Saipem, QatarEnergy, and Technip across Malaysia, the Middle East, and beyond. Our additional modules—Incident Management and Management of Change (MOC)—are under active development and will enter production by year-end 2026, 

We operate on AWS cloud infrastructure with a cutting-edge tech stack including Python, Django, Vue, JavaScript, OpenAI API, Pinecone, Anthropic Claude, Grok, and other AI technologies.

Our Mission is threefold

• We exist to replace outdated, cumbersome legacy systems with intelligent, engineer-informed workflows built on modern AI—designed to work the way real users actually want it to work.
• To establish Trackem as the preferred solution for tracking actions across major EPCIC project in Asia-Pac, Middle East & Africa
• Similarly, to capture the independent operator & contractor market by providing better alternatives for Action Tracking, Incident Management, MOCs & PTW :: replacing those complex and expensive legacy tools

The Role

We're seeking a Software Support Engineer with a degree in Software Engineering, Computer Science, IT, Engineering, or Science. 

First 3 Months: Support Executive Track

You'll begin as a Support Executive, providing technical support to our international clients. This role demands fluent English communication skills, technical problem-solving abilities, and the grit to work through real-world production issues. You'll also learn some of our AWS cloud architecture and our SaaS platform intricacies, and develop deep product knowledge while supporting our systems for major oil & gas operators.

You'll also be part of our Lean process improvement initiatives alongside our development team, receiving in-house training on Lean thinking and continuous improvement methodologies.

A critical part of your role involves Prompt Engineering training—you'll receive comprehensive in-house training on crafting effective prompts for AI tools. You'll regularly use Claude, ChatGPT, Gemini and other AI assistants to process load files from clients that come in various formats (Excel, CSV, PDF, Word documents). This involves extracting, transforming, and standardizing data using AI-powered workflows, making prompt engineering an essential daily skill for efficient data processing and client support.

After 3 Months: Either Support or Development Track Option Once you've mastered support operations and some amount AWS architecture, you'll have the opportunity to transition into software development, working with Python, Django, Vue, and AI integrations (OpenAI, Anthropic Claude, Pinecone vector databases).  

If this is the pathway of your choice . Otherwise we can strengthen your support role further . This pathway offers exceptional career growth—as a startup exporting Malaysian-made software globally, your growth trajectory is accelerated compared to traditional corporate environments.

Key Responsibilities (First 3 Months)

• Provide technical support to international clients via email, calls, and ticketing systems
• Communicate fluently in English with offshore oil & gas operators, understanding their operational contexts and urgency levels
• Master the intricacies of our SaaS platform—understand data flows, module interactions, and system architecture
• Troubleshoot issues on AWS cloud infrastructure—learn EC2, RDS, S3, CloudWatch, and application deployment pipelines
• Document solutions, create knowledge base articles, and identify patterns in support tickets
• Process client data load files from various formats (Excel, CSV, PDF, Word) using AI tools—apply prompt engineering techniques with Claude, ChatGPT, and other AI assistants to extract, transform, and standardize data efficiently
• Lead Lean process improvement initiatives with the development team—identify bottlenecks, eliminate waste, optimize workflows
• Escalate critical issues to engineering team with detailed diagnostics and reproduction steps

Who We're Looking For

• Fluent English communication skills (REQUIRED) - you'll be liaising daily with international clients
• Degree in Software Engineering, Computer Science, IT, Engineering, or Science
• Grit and perseverance - support work means spending hours troubleshooting complex issues where solutions aren't always clear-cut
• Comfort with ambiguity - production issues don't come with instruction manuals; you'll need to think critically and work through uncertainty
• Customer empathy - our clients operate offshore platforms where safety is paramount; you must understand the weight of their requests
• Strong problem-solving mindset - ability to break down complex technical issues and identify root causes
• Ownership mentality - you take responsibility for seeing issues through to resolution, not just passing them along
• Basic understanding of web technologies, databases, and cloud concepts
• Certifications in Python, Django, AWS, or AI/LLM courses are advantageous but not required
• Hunger to succeed - we value attitude and determination over credentials; if you're willing to put in the work, we'll invest in your growth

What You'll Learn & Develop

• AWS Cloud Architecture: Hands-on experience with EC2, RDS, S3, CloudWatch, Lambda, and deployment pipelines
• SaaS Operations: Understanding multi-tenant architectures, data isolation, performance optimization, and enterprise deployment
• Technical Support Excellence: Diagnostic methodologies, incident management, customer communication, and escalation procedures
• Lean Process Improvement: In-house training on Lean thinking, value stream mapping, waste elimination, and continuous improvement
• Prompt Engineering & AI-Powered Data Processing: Comprehensive training on crafting effective prompts for AI tools (Claude, ChatGPT, etc.), applying AI to extract and transform data from various file formats, and building efficient AI-powered workflows for client data processing
• Oil & Gas Domain Knowledge: Exposure to offshore safety management, HAZOP, incident investigation, and process safety engineering
• Development Skills (Post 3 or 6 Months): Python, Django REST Framework, Vue.js, AI/LLM integrations, vector databases, and modern development practices

What We Offer 

• Accelerated Career Growth: As a startup exporting truly Malaysian-made software globally, your career trajectory is exponential—what takes years elsewhere happens in months here 
• International Exposure: Work directly with Chevron, ADNOC, Saipem, QatarEnergy, Technip, and other major oil & gas operators 
• Dual Track Progression: Master support operations, then transition into software development—build both breadth and depth 
• Cutting-Edge Technology: AWS cloud, AI/LLM integration, vector databases, modern Python/Django/Vue stack 
• Lean Training: In-house training on Lean thinking and process improvement methodologies 
• Founder Mentorship: Work directly with our founder/CEO, a process safety engineer with 30+ years offshore experience 
• Ownership Culture: Real impact, meaningful work, and the pride of building something truly Malaysian that competes globally 
• Competitive compensation package based on experience and demonstrated capabilities 

Why Support First? 

Starting in support isn't a detour—it's the fastest path to becoming an exceptional engineer. You'll understand our platform better than anyone, know exactly what breaks and why, learn to think from the user's perspective, and build the resilience and problem-solving skills that separate great engineers from average ones. When you transition to development, you'll write better code because you've lived with the consequences of bad code. 

This is a role for builders who want to grow fast, learn deeply, and make an impact. 

Apply now: 

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