x2_onboarding.experience.fields.job_description.title
Tanggungjawab
RESPONSIBILITIES
- Be responsible for Post-sales activities of Cybersecurity or Network Performance Monitoring products.
- Involve in Large-scale (Local & Regional) Project Implementation.
- Provide on-site implementation services including testing, deployment & documentation.
- Provide technical support in ensuring customer satisfaction.
- Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues.
- Be on routine standby to support 24×7 maintenance support calls.
- Requires the ability to communicate issues clearly and concisely.
- Excellent written and verbal communication skills are a necessary part of the job.
REQUIREMENTS
- Singaporean only
- Bachelor’s degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
- At least 1-2 years relevant experience in IT industry providing network support and administration
- Equip with knowledge & experience in networking such as routing and switching technology
- Possess CCNA or CCSA certification
- Able to work independently as well as in a team environment
- Willing to work hard and eager to learn about new technologies
- Polite and able to communicate well to the clients
- Analytical and possess good troubleshooting skills
- Willing to work extended hours and on standby duty
- Excellent interpersonal and communication skills
- Independent and motivated
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