Kerja Sepenuh Masa, Customer Service Executive di SciMed Asia Northwest (Singapore) - Maukerja

Role Summary

The Customer Service Executive is a customer-facing role supporting the Sales and/or Field Service Engineering teams, acting as a key point of contact for assigned accounts. The role covers the full transaction lifecycle — from enquiry and quotation through to order fulfilment — while maintaining accurate records, strong internal coordination, and a customer-centric standard of service.

This is a standard job description applicable across Customer Service roles supporting Sales and Service functions. Track-specific responsibilities are detailed in separate addenda.

Location : Perennial Business City (PBC) connected to Jurong East mrt

Core Responsibilities

Customer-Facing

1. Respond to customer inquiries via email and phone in a timely, professional manner
2. Independently explain products/services and address customer queries to support sales and retention
3. Hold regular (e.g. monthly) meetings or check-ins with assigned key accounts to review order status, delivery timelines, and any quality or critical matters
4. Act as liaison between the company and customers for standing orders, recurring requirements, or ongoing account matters

Transaction & Order Management

1. Process quotations and convert them into sales orders for assigned accounts/products
2. Check and acknowledge customer purchase order changes, including via customer procurement platforms where applicable
3. Prepare and submit account- or product-specific documentation as required by the assignment (e.g. export documentation, product/tender qualification submissions — see relevant addendum)
4. Process credit notes and maintain precision and accuracy in all transactional records

Reporting & Internal Coordination

1. Generate customised reports (e.g. inventory, performance, order status) for key accounts or internal sales/service teams, as requested
2. Prepare regular (weekly/monthly) reports to respective Sales or Service Teams
3. Submit and file customer complaints as necessary, particularly following delivery, and coordinate resolution with relevant internal teams

Team & Organisational

1. Provide backup coverage for colleagues during absences
2. Participate as an auditor in the annual internal audit process
3. Perform other ad-hoc administrative duties as required

Competency Requirements

1. Minimum Diploma holder or equivalent/higher
2. Good communication and interpersonal skills, including effective written communication
3. Good knowledge of SAP Business One (or equivalent ERP system)
4. Computer literate; quick learner preferred if candidate lacks prior ERP experience
5. Able to manage multiple tasks and responsibilities with a proactive approach
6. Strong organisational skills; able to leverage technology to stay productive
7. Strong self-discipline; able to work independently as well as within a team