Kerja Sepenuh Masa, Packaged App Development Assoc Manager di Accenture Selangor - Maukerja

Experience Level: Senior (6–9 Years)
Location: Kuala Lumpur

Job Summary:
We are seeking an experienced Senior Production Support (AS400) professional to provide Level 3 (L3) support for Core Banking applications, with a focus on the Investment & Wealth platform. The ideal candidate will be responsible for resolving complex production issues, performing root cause analysis, implementing permanent fixes, and ensuring the stability, availability, and performance of mission-critical banking applications. This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.

Key Responsibilities:

• Provide L3 production support for Core Banking applications running on the AS400 platform.
• Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs.
• Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues.
• Analyze application logs, system performance, and database issues to identify production bottlenecks.
• Support incident, problem, and change management processes in accordance with ITIL best practices.
• Develop and deploy application fixes, patches, and enhancements when required.
• Collaborate with development, infrastructure, and database teams during production deployments and releases.
• Execute production health checks, monitoring activities, and proactive maintenance tasks.
• Create and maintain technical documentation, support runbooks, and knowledge base articles.
• Participate in on-call support and provide after-hours support during critical incidents or planned releases.
• Work closely with business users and stakeholders to ensure timely resolution of production issues.

Required Skills:

• 6–9 years of experience in Application Production Support with at least 3 years in L3 support.
• Strong experience supporting Core Banking applications on the AS400 platform.
• Hands-on experience in the Investment & Wealth domain.
• Proficiency in .NET and SQL development and troubleshooting.
• Strong experience with Microsoft SQL Server, including query optimization and performance tuning.
• Experience working in Windows/Open Systems environments.
• Strong debugging, troubleshooting, and root cause analysis skills.
• Good understanding of production support processes, incident management, and release management.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work independently in a fast-paced, mission-critical production environment.

Nice-to-Have Skills:

• Experience in Wealth Management applications and business processes.
• Familiarity with ITIL framework and service management tools.
• Experience with application monitoring and production support tools.
• Knowledge of banking operations, investment products, and financial services.
• Experience supporting high-availability enterprise banking systems.
• Exposure to automation or scripting for operational support tasks.