Sepenuh Masa Customer Service Representative Jobs, in Speedex Express Logistics (M) Sdn. Bhd. - Maukerja

Company Description Speedex Express Logistics (M) Sdn. Bhd., together with SEL Global Freight (M) Sdn. Bhd., forms the SEL Group, a logistics organization focused on reliability, speed, and service excellence across Southeast Asia. The group aims to be the region’s most trusted logistics partner, supporting businesses through dependable, scalable solutions. Operations are driven by strong discipline, customer commitment, and continuous improvement to deliver consistent results. SEL Group values integrity, empowered teams, and long-term partnerships that create lasting value for clients and stakeholders.

Role Description This is a full-time, on-site Customer Service Representative role based in Klang. The Customer Service Representative will handle incoming inquiries via phone, email, and messaging channels, providing timely and accurate information about shipments, services, and delivery status. The role includes resolving customer issues, coordinating with operations and logistics teams, and ensuring service requests are processed efficiently. The person in this role will maintain detailed records of interactions, follow up on pending cases, and support continuous improvement of customer service processes. The Customer Service Representative is expected to uphold company service standards, contribute to positive customer experiences, and support team goals.

Qualifications

• Candidates should possess skills related to Customer Service Representatives and Customer Support.
• Candidates should possess skills related to Customer Satisfaction and Customer Experience.
• Candidates should possess skills related to Customer Service.
• Strong communication and interpersonal skills, with the ability to interact professionally with diverse customers.
• Good problem-solving abilities and attention to detail when handling inquiries and service issues.
• Ability to work on-site in Klang, manage multiple tasks, and perform effectively in a fast-paced logistics environment.
• Basic computer proficiency and familiarity with customer service or ticketing systems; prior experience in logistics or freight handling is an advantage.