Job Summary
You will run the daily operations of one gaming centre outlet — leading the team, hitting sales targets, and ensuring customers enjoy a clean, safe, and well-run venue.
Responsibilities
- Oversee daily opening, closing, and floor operations to ensure smooth outlet functioning
- Lead, roster, and train the outlet team to maintain high performance and service standards
- Drive sales and booking performance to meet or exceed monthly targets
- Manage cash handling, perform daily sales reconciliation, and monitor stock levels accurately
- Address customer feedback and complaints professionally to enhance customer satisfaction
- Maintain equipment functionality, cleanliness, and safety standards throughout the outlet
- Report sales, attendance, and incidents promptly and accurately to management
Preferred competencies and qualifications
- 1–2 years of supervisory experience in retail, F&B, or entertainment sectors
- Ability to lead a small team and work on weekends, public holidays, and shifts
- Proficient in using POS and booking systems and interpreting basic sales figures
- Effective communication skills in English; knowledge of other languages is a plus for customer interaction
- Responsible and trustworthy in cash handling with a strong service orientation