- Subang Jaya Selangor Malaysia
Full Time IT Support Jobs, Salary up to MYR 3,500 in Infinity Consulting Technology Selangor - Maukerja
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Working Location
Job Description
Responsibilities
- To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
- Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
- Handling incoming calls or email from customer for technical request/support
- Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
- Prepared daily and monthly backup status report on a regular/periodic basis
- Documentation of solution and publication of technical documents
- On-site perform annual health check or troubleshooting the technical issues
- Understand the SLA and able to meet
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