a.) Role
- Establish, implement, and continually improve the Quality Management System (QMS) to ensure products and processes consistently comply with customer specifications, engineering requirements, and applicable industry standards.
- Drive quality assurance activities throughout the manufacturing lifecycle by preventing defects, reducing process variation, and ensuring only conforming products are released to customers.
- Lead root cause analysis, corrective and preventive actions (CAPA), and continuous improvement initiatives to enhance product quality, manufacturing efficiency, and customer satisfaction.
- Support compliance with ISO 9001, API Spec Q1, customer-specific requirements, and other applicable regulatory or industry standards.
b.) Responsibilities Quality Management
- Develop, implement, and maintain quality standards, procedures, inspection plans, and work instructions to ensure compliance with customer and regulatory requirements.
- Monitor manufacturing processes and product quality through systematic process controls, statistical techniques, and data-driven analysis.
- Review engineering drawings, specifications, customer requirements, and quality documentation to ensure manufacturing compliance.
Process Quality & Continuous Improvement
- Investigate product and process non-conformities using structured problem-solving methodologies such as:
- 8D
- 5 Why Analysis
- Fishbone (Ishikawa)
- CAPA
- Implement corrective and preventive actions (CAPA) and verify their effectiveness.
- Drive continuous improvement projects to reduce defects, improve yield, and enhance process capability.
- Utilize quality tools including:
- Statistical Process Control (SPC)
- Failure Mode & Effects Analysis (FMEA)
- Measurement System Analysis (MSA)
- Process Capability Studies (Cp/Cpk)
- Risk Assessment
Product & Process Validation
- Validate manufacturing and inspection processes through:
- First Article Inspection (FAI)
- Process Qualification
- Operational Qualification
- Performance Qualification
- Inspection Method Validation
- Establish acceptance criteria and quality characteristics for new and existing products.
- Ensure objective evidence is properly documented to support product conformity.
Customer & Project Quality
- Coordinate customer quality requirements throughout project execution.
- Review customer specifications and contractual quality requirements before production.
- Support customer audits, quality meetings, and technical discussions.
- Investigate customer complaints and coordinate timely corrective actions.
- Monitor customer quality performance indicators and recommend improvement initiatives.
Documentation Control
Coordinate, review, verify, and endorse quality documentation, including but not limited to:
- Certificate of Conformance (COC)
- Process Tracking Record (PTR)
- Notification of Inspection (NOI)
- Inspection Test Plans (ITP)
- Material Test Certificates (MTC)
- Dimensional Inspection Reports
- NCR Reports
- Concession Requests
- Manufacturing Record Books (MRB)
- Customer Data Books
Ensure all documentation complies with customer specifications before submission.
Inspection & Testing
- Coordinate internal inspections and third-party inspections.
- Witness customer inspections where required.
- Ensure mandatory testing is completed according to customer specifications and applicable standards.
- Verify inspection records prior to product release.·
Audit & Compliance
- Support internal, customer, certification body, and external audits.
- Maintain readiness for ISO 9001, API Spec Q1, and customer audits.
- Implement audit corrective actions and monitor closure.
- Ensure compliance with company quality objectives and documented procedures.
Cross-Functional Collaboration
- Work closely with Production, Engineering, Supply Chain, Sales, Project Management, and Operations to resolve quality issues.
- Participate in project meetings, production meetings, and quality review meetings.
- Provide technical guidance regarding quality requirements and process improvements.
Training
- Conduct quality awareness and procedure training for employees.
- Coach production personnel on inspection requirements, defect prevention, and quality standards.
- Promote quality culture throughout the organization.
Health, Safety & Housekeeping
- Comply with company safety policies, procedures, and statutory requirements.
- Promote safe working practices and maintain good workplace organization (5S).
- Support continuous improvement initiatives relating to workplace safety and operational excellence.
Pay: RM2,000.00 - RM2,500.00 per month
Work Location: In person