Full Time Customer Service Representative - Hybrid Jobs, in Language Talent Solutions Federal Territory - Maukerja

Position: Customer Service Representative - English

Location: Hybrid; Office in Bukit Damansara

Working hours: Monday to Friday, 8 PM - 5 AM or 9 PM - 6 AM (night shift only)

Salary: RM3,000 (non-negotiable salary package)

Term: 6 months contract (renewable based on performance)

Requirements:

• Education: Minimum SPM certificate
• Based in KL/Selangor only due to hybrid arrangement
• Experience supporting overseas markets such as US, UK, Australia, or other international customers is highly preferred
• Excellent English communication skills
• Positive attitude, pleasant personality, and a proven track record of strong performance
• Immediate joiner (no notice period)
• Able to work permanent night shifts

Responsibilites:

- Handle inbound and outbound customer enquiries professionally

- Deliver exceptional customer service through phone, email, and chat

- Resolve customer issues efficiently while meeting service quality standards

- Maintain accurate customer records and documentation

- Work closely with internal teams to ensure excellent customer experience