Full Time IT Support Engineer Jobs, in SRKay Consulting Group Federal Territory - Maukerja

Employment Type: 3months renewable contract

️ Industry: IT Services

Working Hours (Monday – Friday, Shift Rotation)

Shift A: 8:00 AM – 5:00 PM

Shift B: 9:00 AM – 6:00 PM

Shift C: 2:30 PM – 11:30 PM

Key Responsibilities

Provide Level 1.5 deskside IT support for Windows & Mac environments.

Troubleshoot software, operating system, hardware, and application issues.

Set up laptops/desktops for new joiners, perform hardware replacements, and manage loaner devices.

Configure and troubleshoot printers.

Provide Hands & Feet support for server and network teams (physical checks and basic support).

Log, update, and resolve incidents using ServiceNow ticketing system.

Deliver excellent customer support while meeting service level expectations.

Requirements

Diploma/Degree in IT, Computer Science, or a related field.

Minimum 1–2 years of experience in IT Support or Level 1.5 Deskside Support.

Experience with ticketing tools (ServiceNow is an advantage).

Strong knowledge of Windows, macOS, Microsoft Office, and basic server/network support.

Excellent troubleshooting and problem-solving skills.

Good communication and customer service skills.

Team player with a positive attitude, willingness to learn, and ability to prioritise tasks.