- Kuala Lumpur Federal Territory Malaysia
Full Time Level 2 Technical Support Jobs, in Hitachi Sunway Information Systems Federal Territory - Maukerja
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Job Description
Responsibilities
- Provide Level 1 and Level 2 technical support for end users on hardware, software, and IT-relatedissues.
- Diagnose and resolve desktop, laptop, printer, peripheral, and connectivity issues.
- Handle incidents, service requests, and problem tickets within agreed SLA and KPI targets.
- Administer and support Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive,SharePoint Online, and Office applications.
- Administer SCCM/MECM for software deployment, OS deployment, patch management, and inventory management.
- Perform PC imaging, software installation, hardware deployment, and device lifecycle management.
- Coordinate service activities between users, vendors, offshore teams, and internal IT teams.
- Support infrastructure and workplace technology projects.
- Maintain technical documentation and knowledge base articles.
- Provide onsite and remote offshore operational support when required.
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