Full Time Customer Support Manager Jobs, Salary up to MYR 5,214.17 in Go Gauge Logistics Selangor - Maukerja

Key Responsibilities:

• Lead and manage the customer support team to deliver high-quality service to clients.
• Act as the primary point of contact for key customers, handling escalations and service issues effectively.
• Monitor shipment status (Air / Sea / Land) and ensure customers are updated on real-time progress.
• Coordinate with operations, documentation, and sales teams to resolve customer queries promptly.
• Develop and implement customer service policies, procedures, and performance standards.
• Track customer satisfaction metrics and initiate improvement plans where necessary.
• Handle complaint management and ensure root-cause analysis for service failures.
• Build and maintain strong relationships with clients, agents, and internal departments.
• Train and mentor customer support executives to enhance communication and service delivery.
• Prepare and present regular performance reports to management.

Required Skills & Qualifications:

• Minimum 2–5 years of experience in customer service within the freight forwarding or logistics industry.
• In-depth understanding of export/import processes, documentation, and Incoterms.
• Excellent communication, leadership, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and CRM tools.
• Ability to work under pressure and handle multiple clients simultaneously.

Job Types: Full-time, Permanent

Pay: RM2,709.09 - RM5,214.17 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Maternity leave
• Professional development

Work Location: In person