Full Time Student Experience Executive (Front Desk) Jobs, Salary up to MYR 3,200 in Fitness Innovations (M) Selangor - Maukerja

Join Our Team: Student Experience Executive (Front Desk)
Location (Onsite): Damansara Perdana, Petaling Jaya, Selangor
Working Hours: Tuesday – Saturday | 8:00 AM – 4:30 PM
Salary: RM2,800 – RM3,200/month (depending on experience)

About FITM & FEA

Fitness Innovations (Malaysia) Sdn Bhd is a leading fitness education company dedicated to developing the next generation of fitness professionals. Through FITM (Fitness Professional Training & Development Centre) and FEA (Fitness Certification Body), we provide education, professional development, and internationally recognised certifications that help trainers, coaches, and fitness professionals build successful careers while raising industry standards.

At FITM, we believe learning goes beyond the classroom. Every interaction matters, and every team member plays a part in creating an exceptional learning experience for our students.

About the Role

Every student journey begins with a first impression.

As our Student Experience Executive (Front Desk), you'll be the first person our students and visitors meet when they walk into FITM. Your warm smile, friendly greeting, and willingness to help will shape their experience from the moment they arrive.

The most important part of this role is people, not paperwork. We can teach you our systems and processes. What we're looking for is someone who is dependable, enjoys helping others, and naturally makes people feel welcome.

Behind the scenes, you'll be the go-to person who helps keep the centre running smoothly—from opening and closing the premises to handling calls, payments, and the many little things that make a big difference to a student's day. You'll also occasionally capture photos and short videos during classes to celebrate our students' learning journey and support our marketing efforts.

If you enjoy making people feel welcome, staying organised, and being the person others can count on, you'll feel right at home here.

What You'll Do

Create a Great Student Experience

• Welcome students and visitors with professionalism and warmth.
• Answer enquiries and assist with registrations.
• Help ensure every participant feels comfortable, supported, and well looked after throughout their learning journey.

Support Smooth Daily Operations

• Manage student check-ins and attendance.
• Collect payments and issue receipts.
• Answer phone calls and respond to general enquiries.
• Send reminders and assist with administrative follow-ups.
• Help students with Wi-Fi access and other day-to-day requests.
• Open and close the training centre, including basic facility checks to ensure everything is ready for classes.

Coordinate Course Day Logistics

• Coordinate between students, educators, and the wider team to help classes run smoothly.
• Ensure classrooms are ready before courses begin.
• Help resolve minor issues promptly so students enjoy a seamless learning experience.

Capture Learning Moments

• Take photos and short videos during courses and workshops.
• Support the marketing team by capturing authentic moments of students learning and engaging in class.

We're Looking For Someone Who

• Enjoys interacting with people and creating a welcoming environment.
• Is dependable and takes pride in being punctual, especially for opening and closing duties.
• Is organised, attentive to detail, and able to keep things running smoothly.
• Can prioritise tasks and stay calm during busy course days.
• Takes pride in providing excellent customer service.
• Communicates professionally and enjoys working with different people.
• Is willing to learn, improve, and take initiative.
• Is comfortable working Tuesday to Saturday.

Fresh graduates with the right attitude are highly encouraged to apply. Experience in customer service is an advantage, but attitude, reliability, and a genuine desire to help people matter more than experience.

No fitness background is required, although an interest in fitness, education, or wellness is a bonus.

Nice to Have

Experience or familiarity with any of the following is an advantage, but not essential:

• Microsoft Office
• Google Workspace
• WhatsApp Business
• Canva
• CapCut
• Basic photography or videography

Don't worry if you don't have experience with all of them—we're happy to teach the right person.

Why Join FITM & FEA?

• Be part of a company that has helped educate thousands of fitness professionals across Malaysia and the region.
• Play an important role in creating exceptional learning experiences for our students.
• Receive on-the-job training and continuous learning opportunities.
• Gain valuable experience in customer service, operations, education, and event coordination.
• Work alongside a supportive team that values professionalism, continuous improvement, and helping one another succeed.
• Grow your skills and take on greater responsibilities in student experience, operations, or project coordination as you develop.

Application

Interested candidates are invited to submit:

• Your resume.
• A brief introduction telling us:
• Why you're interested in this role.
• How your coworkers, classmates, or friends would describe you.

If you enjoy helping people, love creating great first impressions, and take pride in keeping things organised, we'd love to hear from you.

Please send your application to: *************

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Application Question(s):

• This role requires working Tuesday to Saturday (8:00 AM – 4:30 PM). Are you able to commit to this schedule?
• This role requires you to be physically present at our office in Damansara Perdana, Petaling Jaya every working day. Are you able to commute reliably and arrive on time?
• Do you enjoy interacting with people and providing face-to-face customer service?

Work Location: In person