We are looking for a motivated, enthusiastic, versatile, and proactive IT Intern to join our IT Department. The intern will gain hands-on experience in IT support, system administration, networking, cybersecurity, software and database management, and AI-related initiatives while working on real business projects.
Internship Requirements
- Final-semester undergraduate student pursuing a Diploma or Bachelor's Degree in:
- Information Technology (IT)
- Computer Science
- Software Engineering
- Information Systems
- Artificial Intelligence / Data Science
- Or any related field
- Available for a 6-month internship.
- CGPA of 3.00 and above is an advantage.
- Strong willingness to learn AI, new technologies and adapt quickly.
- Good communication and teamwork skills.
- Positive attitude, responsible, and able to work independently when required.
- AI Requirement (Highly Preferred)
Candidates should either:
Have an academic background in Artificial Intelligence, Machine Learning, Data Science, or a related field,
OR
Demonstrate a strong interest in AI and is willing to learn and work on AI-related projects during the internship.
Experience with any of the following is an advantage:
- Python
- AI tools such as ChatGPT, GitHub Copilot, Claude, and Gemini
- Prompt engineering
- Machine Learning fundamentals
- Large Language Models (LLMs)
- Retrieval-Augmented Generation (RAG)
- Vector databases
- Basic API integration
Key Responsibilities:
IT Support & Hardware
- Provide 1st level technical support for internal employees.
- Diagnose and resolve issues involving servers, PCs, laptops, and operating systems, including Windows/Linux.
- Set up, configure, and maintain IT peripherals, including: Printers, Scanners, Monitors, Projectors, CCTV
- Manage user accounts and software installations.
- Assist with laptop and desktop setup, deployment, and troubleshooting.
- Maintain hardware and IT asset inventory.Software & Database Management
- Develop, test, and maintain internal web applications and systems using PHP.
- Manage, optimize, and troubleshoot MySQL databases, ensuring data integrity and performance.
- Assist with the deployment of software updates and bug fixes.
System & Network Maintenance
- Assist in maintaining the company's local network infrastructure.
- Troubleshoot basic networking issues involving:
- LAN/WAN
- TCP/IP
- DNS
- DHCP
- Wi-Fi
- Assist with system monitoring and maintenance.
- Assist with Microsoft 365 administration.
- Assist with basic Active Directory tasks.
- Respond promptly to system outages or critical IT emergencies.
- Provide reliable after-office-hours support on an on-call basis to ensure minimal downtime for critical business operations.
- Maintain flexibility to be on standby beyond regular office hours, including weekends and public holidays, to address urgent IT issues and system outages.
Cybersecurity & Compliance
- Assist with basic cybersecurity-related activities.
- Ensure IT operations, policies, and record-keeping comply with relevant ISO certification standards
- Assist in preparing for and participating in internal and external ISO audits to maintain company certifications.
Documentation
- Create, update, and manage IT documentation, including:
- Standard Operating Procedures (SOPs)
- System configurations
- Network diagrams
- User manuals
- Troubleshooting guides
- Knowledge base documentation
- Maintain accurate IT documentation and records.
AI & Technology Initiatives
- Participate in AI research and implementation projects.
- Assist with process automation using AI tools.
- Explore and work with AI-related technologies and initiatives during the internship.
Technical Skills
Knowledge or experience in the following areas will be an advantage:
IT & Systems
- Windows operating systems
- Microsoft 365
- Computer hardware troubleshooting
- Active Directory
Networking
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- Wi-Fi
Software & Databases
- PHP and MySQL
- SQL or database fundamentals
- Python or other programming languages
- Git or version control
Cybersecurity
- Basic cybersecurity concepts
AI
- Python
- AI tools
- Prompt engineering
- Machine Learning fundamentals
- Large Language Models (LLMs)
- RAG
- Vector databases
- Basic API integration
We are looking for someone who is:
- Curious and eager to learn.
- Passionate about technology and AI.
- Able to take initiative and solve problems.
- Detail-oriented and organized.
- Interested in gaining real-world enterprise IT experience.
- Able to work independently when required.
- A good communicator and team player.
- Customer-service oriented.
Pay: RM800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person