- Kota Kinabalu, Sabah Kota Kinabalu Sabah Malaysia
Working Location
Job Description
Responsibilities
Supervise and motivate front-of-house staff, including training new employees on service standards and procedures.
Manage staff schedules to ensure proper coverage at all times.
Ensure excellent customer service, promptly resolving guest complaints or issues.
Oversee daily operations, including opening/closing, inventory, and cash handling.
Coordinate with kitchen and bar staff to ensure smooth and timely service.
Implement and enforce food and beverage handling standards.
Monitor and replenish inventory while managing costs and minimizing wastage.
Maintain supplier relationships for timely deliveries and quality products.
Oversee cash transactions and reconcile daily.
Collaborate with marketing to promote events and specials.
Engage with guests to gather feedback and improve the outlet’s reputation.
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