Kerja Sepenuh Masa, Customer Service Intern di Air Liquide Selangor - Maukerja

1. Customer Experience & Digital Adoption Projects

• Lead one of the assigned special projects or initiatives to improve our Order to Delivery process to improve customer satisfaction level and Customer Care team service quality.

• Assist in gathering customer feedback through several feedback channels and campaign. Monitor, analyse and drive the improvement plans in collaboration with other department stakeholders.

• Support initiatives to increase digital tools adoption for customers (myGAS portal) and internal employees related to Feedback, Telephony system, and ERP platform new functionality.

2. Customer Support & Inquiry Handling

• Assist in handling customer inquiries via phone, email, and other channels professionally and confidently.

• Support the processing, acknowledgment, and monitoring of customer orders within the Order to Delivery framework.

• Help coordinate with logistics and operations teams to ensure stock availability for order fulfillment.

3. Customer Experience & Issue Resolution

• Assist in logging customer feedback and complaints into the internal complaint system (NR log).

• Support the investigation and resolution of basic customer issues under the guidance of the Senior Executive.

• Help gather customer feedback to identify areas for service improvement.

• Degree in Business Administration or related field.

• Proficient in Google Workspace (Sheets, Docs, Slides) with a basic command of data handling and document formatting

• Possessing personal transport is an added advantage

We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.