Full Time Front Office Assistant Jobs, in UOA Hospitality WP Kuala Lumpur - Maukerja

THE JOBSCOPE

• Welcome and assist guests upon arrival and throughout their stay.

• Perform check-in and check-out procedures accurately.

• Handle guest enquiries, requests, and complaints professionally.

• Provide information on hotel facilities, services, and local attractions.

• Assist with reservations, room changes, and guest requests.

• Coordinate with other departments to ensure guest needs are attended to promptly.

• Handle payments and Front Office transactions accurately.

• Maintain accurate guest records and update information in the system.

• Answer telephone calls and respond to guest enquiries.

• Assist with luggage, transportation, wake-up calls, and other guest services.

• Promote hotel facilities, services, and promotions when appropriate.

• Maintain cleanliness and organisation of the Front Office area.

• Follow all hotel procedures, service standards, and security requirements.

• Perform any other duties assigned by the Front Office Supervisor, Duty Manager or Manager.

REQUIREMENTS

• Minimum 1 year of experience in Front Office, Customer Service, or Hospitality is preferred.

• Fresh graduates are encouraged to apply.

• Customer-oriented with a pleasant and professional personality.

• Good communication and interpersonal skills.

• Good command of English and Bahasa Malaysia.

• Basic computer skills.

• Able to work independently and as part of a team.

• Willing to work shifts, weekends, and public holidays.