Full Time Customer Service Executive Jobs, Salary up to SGD 4,500 in DAIKIN ASIA SERVICING PTE LTD East Region (Singapore) - Maukerja

RESPONSIBILITIES

• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Customer oriented with strong communication and interpersonal skills.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Able to take initiative and hardworking.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Team player and also able to work independently.

DAIKIN ASIA SERVICING PTE LTD was incorporated in Singapore since 1997 and is a wholly-owned subsidiary of our holding company Daikin Industries Ltd, under After Sales Service Division. Its main activity is to distribute spare parts of air-conditioning and reefer container in Asia Oceania region and Daikin Spare Parts Centers.