Full Time Customer Service Executive Jobs, Salary up to SGD 3,500 in JOBALLY PTE. LTD. - Maukerja

Customer Service Executive

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

• Follow up closely with internal parties for resolutions.

• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

• All customer service request and any follow-up interaction is logged into CRM accurately and timely.

• Assist in processing and invoicing Local and Export spare part orders.

• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.

• Spare parts inventory management.

• Perform other assigned duties and/or project work.

REQUIREMENTS

• Candidate should possess minimum GCE ‘O’ Level and above.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

• Proficient in Microsoft Office applications.

• Experience in SAP will be an advantage.

• On-the-job training will be provided to ensure proficiency in role requirements.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

JobAlly is a specialist recruitment firm that specialises in permanent, HR consultancy and payroll processing services. Our team of professional search consultants pride ourselves on our customised and consultative approach to deliver the best talent you need across various practice areas such as Accounting & Finance, Engineering, Human Resources, Information Technology, Legal, Sales & Marketing and Procurement & Supply Chain.

We believe in building strong lasting relationships with our clients and candidates by offering professional guidance with a personal touch.

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