Full Time Customer Service Executive – E-commerce Jobs, Salary up to SGD 3,000 in JIJI PTE. LTD. West Region (Singapore) - Maukerja

Company Overview

JIJI.SG started in 2017 with 3 staff and 50 products. Now with 30+ employees, it offers 20,000+ home, office, furniture, decor, and lifestyle items. JIJI.SG aims to create seamless shopping experiences and help customers complete their living spaces.

Job Summary

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone to provide accurate information and support
• Assist customers with tracking orders, answering product questions, and providing aftersales support to enhance satisfaction
• Coordinate with logistics and internal teams to resolve delivery delays, stock shortages, and related issues efficiently
• Process return and exchange requests and follow up with customers to ensure professional service
• Update customers regularly on order statuses and resolve issues in a timely manner to maintain trust
• Maintain high service quality and support platform ratings on Shopee, Lazada, and the company website

Preferred competencies and qualifications

• Entry-level candidates are welcome; training provided
• Demonstrate strong communication and problem-solving skills in customer interactions
• Exhibit a customer-first mindset and maintain a calm, professional attitude
• Manage multiple tasks effectively in a fast-paced e-commerce environment

JIJI.SG was established in February 2017 with a modest team of 3 and barely 50 products. We've developed our team into a team of more than 30 employees and expanded our product range to include over 20,000 items under an ever-broadening range of Home Office, furniture, decor and lifestyle items.

At JIJI.SG, we prioritise ourselves to provide a seamless shopping experience ever for your furniture needs. Last but not least, we strive to be the missing puzzle piece that puts together and completes your very own living space, a place you call home.