Full Time Guest Service Assistant Jobs, Salary up to MYR 2,300 in Cititel Express Ipoh Perak - Maukerja

Serve as the first point of contact for guests and play a crucial role in providing excellent customer service and ensuring the efficient operation of the front office.

Responsibiliies:

• Process guest check-ins efficiently, collect necessary information, and provide key cards.
• Facilitate guest check-outs, settle bills, and handle the return of room keys.
• Provide information about hotel services and facilities.
• Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
• Assist in processing reservations, ensuring accuracy in booking information and changes (if any).
• Assign rooms to guests based on preferences and availability.
• Provide guests with information about room rates and availability.
• Verify guest identification and payment methods, ensuring compliance with hotel policies.
• Respond to email inquiries and guest messages, providing clear and informative responses.
• Relay messages to guests and hotel staff as needed.
• Provide information on accessible facilities and services.
• Follow hotel security procedures and protocols, including emergency response measures.
• Monitor and maintain the security of guest information and belongings.
• Handle cash and credit card transactions accurately, following established procedures.
• Maintain records of guest transactions and financial activities.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,300.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Parental leave
• Professional development

Work Location: In person