Full Time Front Office Assistant Jobs, in Hyatt Place Kuala Lumpur, Bukit Jalil Federal Territory - Maukerja

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world. Hyatt Place Kuala Lumpur, Bukit Jalil- will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, The hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

About the Role

We are currently looking for an experienced Front Office Assistant to lead the department and be responsible for all aspects of sales, marketing, revenue management and achieving hotel business revenue goals. This position reports directly to the Front Office Manager. An individual with an entrepreneurial spirit and a prominent member within the industry, you will be confident and driven in your approach. You are business savvy and are known for your ability to communicate and negotiate at all levels, are detail orientated and must be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment and be constantly hands on and ready to lend expertise within other departments of the hotel.

Responsibilities

• Providing a warm and welcoming experience for all guests.
• Managing check-ins and check-outs efficiently.
• Addressing guest inquiries and requests.
• Ensuring guest satisfaction throughout their stay.
• Effective coordination with other departments to maintain smooth and exceptional service delivery.

Qualifications

• Customer service and interpersonal skills, with the ability to provide a welcoming and professional experience for guests.
• Administrative and organizational abilities, including managing check-in/check-out processes and handling guest account transactions accurately.
• Problem-solving and communication skills to address guest inquiries and resolve issues promptly and effectively.
• Proficiency in using hotel reservations systems and general computer skills.
• Fluency in English; proficiency in additional languages is a plus.
• Flexibility to work in rotational shifts, including weekends and public holidays.
• A team-oriented attitude with the ability to collaborate effectively across different hotel departments.
• Previous experience in hospitality or a related customer-facing role is advantageous.

Required Skills

• Customer service and interpersonal skills.
• Administrative and organizational abilities.
• Problem-solving and communication skills.
• Proficiency in hotel reservations systems.
• Fluency in English.
• Flexibility to work in rotational shifts.
• Team-oriented attitude.
• Previous experience in hospitality.