Full Time Microsoft 365 Engineer (Backend - Enterprise Infrastructure - Automation) - Shift role Jobs, in Career Channel Federal Territory - Maukerja

Responsibilities

· Act as a senior technical owner for Microsoft 365 administration, supporting secure, reliable, and well-governed services across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Microsoft Defender, and Microsoft Purview.

· Manage the overall Microsoft 365 tenant configuration, service health, change readiness, governance, and lifecycle management.

· Administer users, groups, roles, licensing, mailboxes, distribution lists, shared mailboxes, Teams, SharePoint sites, and OneDrive services.

· Own complex Microsoft 365 troubleshooting, including mail flow, authentication, permissions, Teams meetings, collaboration, file access, OneDrive sync, compliance, and endpoint-related issues.

· Configure and support Exchange Online, including mail flow, transport rules, connectors, retention policies, shared mailboxes, hybrid Exchange considerations, and email security controls.

· Configure and maintain Microsoft Teams policies, meeting settings, voice/calling features, app permissions, lifecycle controls, and collaboration integrations.

· Manage SharePoint Online and OneDrive permissions, sharing settings, site collections, sync issues, data governance, and user adoption improvements.

· Implement and monitor Microsoft security and compliance services, including Conditional Access, MFA, audit logging, Defender for Office 365, Defender XDR, Purview, DLP, retention, eDiscovery, and sensitivity controls.

· Deploy, secure, and manage endpoints using Microsoft Intune, Endpoint Central, and related tools, including compliance policies, configuration profiles, application deployment, app protection, and Windows Autopilot.

· Support and maintain Windows, macOS, and Linux environments, including endpoint stability, application issues, patching, operating system configuration, and performance troubleshooting.

· Administer and troubleshoot Active Directory and hybrid identity services, including Microsoft Entra ID, AD Connect, DNS, DHCP, Group Policy, OU structure, sites and services, domain trusts, and replication.

· Support infrastructure services including VMware/vSphere, Windows and Linux servers, storage, SAN/NAS technologies, iSCSI, Fibre Channel, networking fundamentals and cloud services such as Azure, AWS, EC2 and AWS WorkSpaces.

· Support and management of Confluence and Jira environments.

· Provide senior-level support for onsite and remote users across global offices, taking ownership of incidents, service requests, and escalations through to resolution.

· Support and maintain meeting room and collaboration technologies, including Logitech Tap, Poly Studio, and related audio-visual systems.

· Develop PowerShell, Bash, Microsoft Graph, and Power Automate solutions to automate administration, reporting, provisioning, deprovisioning, monitoring, and repeatable support tasks.

· Create clear documentation, runbooks, and knowledge base articles to improve first-time fix rates and enable L1/L2 teams to resolve recurring issues confidently.

· Work within incident, problem, change, and configuration management processes to ensure technical changes are assessed, approved, communicated, and delivered safely.

· Identify opportunities to improve service reliability, security, user experience, automation, licensing efficiency, and operational processes.

· Collaborate with IT, security, infrastructure, application, finance, and business teams to deliver BAU support, technical projects, and continuous improvement initiatives.

· Mentor colleagues, share technical knowledge, and support the development of others across the IT team.

Skills and Abilities Required:

· 5+ years’ experience in a senior IT engineering, systems administration, or enterprise support role, including hands-on ownership of Microsoft 365 services.

· First-class Microsoft 365 administration capability across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Microsoft Entra ID, Defender, and Purview.

· Strong understanding of Microsoft 365 tenant administration, service health, licensing, admin roles, secure configuration, governance, and change management.

· Deep knowledge of identity and access management, including Active Directory, Microsoft Entra ID, AD Connect, SSO, MFA, conditional access, privileged roles, and least-privilege administration.

· Strong Exchange Online and mail flow troubleshooting skills, including transport rules, connectors, hybrid configurations, mailbox permissions, shared mailboxes, retention, and email security.

· Strong endpoint management experience across Intune, Jamf, Endpoint Central, or similar platforms, including Windows Autopilot, compliance policies, app deployment, and device configuration.

· Excellent troubleshooting skills across Windows, macOS, Linux, Microsoft 365, networking, applications, endpoints, servers, and collaboration tools.

· Confident PowerShell scripting ability for automation, reporting, bulk administration, and repeatable operational tasks; Bash, Microsoft Graph, and Power Automate experience is highly beneficial.

· Strong technical knowledge of Windows and Linux servers, DNS, DHCP, Group Policy, OU structures, AD replication, domain trusts, VMware/vSphere, and enterprise infrastructure services.

· Experience with storage and infrastructure technologies, including SAN, NAS, iSCSI, and Fibre Channel.

· Experience with cloud technologies, especially Azure and AWS, including EC2 and AWS WorkSpaces.

· Understanding of Microsoft security and compliance capabilities, including Defender, Purview, audit logging, DLP, eDiscovery, retention, sensitivity labels, and threat protection.

· Experience working in fast-paced enterprise environments with global users, onsite and remote support needs, ITSM tools, incident management, and technical escalation processes.

· Ability to document technical processes clearly and produce practical knowledge base material for IT colleagues and end users.