Full Time Senior System Support Executive Jobs, in AA Aviation Federal Territory - Maukerja

Company Description

AA Aviation Sdn Bhd, a company of the Apple Travel Group, is a leading IATA-accredited travel management company specializing in Corporate Travel & B2B Channel Solutions. The company delivers tailored, end-to-end travel solutions to corporate clients, travel agents, and niche markets, backed by decades of industry expertise. Headquartered in Kuala Lumpur, AA Aviation operates on core values of innovation, integrity, and service excellence. Its parent company, founded in 1996, is a multi-award-winning brand recognized for trusted partnerships and leadership in the travel industry, offering a stable and established environment for professionals to grow.

Role Description

The Senior Systems Support Executive is a full-time, on-site role based in Kuala Lumpur. The role is responsible for supporting and improving the organisation’s business systems, including front-, mid- and back-office platforms, CRM and other operational applications. Key responsibilities include managing system issues, coordinating implementation projects, gathering requirements, conducting UAT and working with users and vendors to ensure smooth system operations. The role will also review workflows, identify process improvements, maintain system documentation and support user training and system adoption. Knowledge of Global Distribution Systems (GDS), travel industry systems and airline ticketing processes is preferred.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Business Information Systems or a related field.
• Relevant experience in system support, application implementation or IT project management.
• Experience managing end-to-end workflows across front-, mid- and back-office systems.
• Experience with CRM platforms, system integration, process improvement and user support.
• Knowledge of Global Distribution Systems (GDS), travel industry systems and airline ticketing processes is preferred.
• Strong analytical and problem-solving skills to identify system and workflow issues.
• Experience in requirements gathering, UAT, implementation and stakeholder coordination.
• Good communication skills with the ability to manage users, vendors and project expectations.
• Ability to work independently and manage multiple priorities in a fast-paced environment.