IMMEDIATE HIRING!
At Dokebi Chicken, we're passionate about serving delicious Korean fried chicken alongside outstanding customer service. As we continue to grow, we're looking for an enthusiastic, customer-focused, and hands-on Restaurant Supervisor to lead our team and ensure every guest enjoys an exceptional dining experience.
What You'll Be Doing
Lead & Inspire the Team
- Supervise daily restaurant operations to ensure smooth, efficient, and high-quality service.
- Schedule shifts and allocate duties to maximise team productivity.
- Train, coach, and motivate team members to achieve excellent service standards.
- Foster a positive, supportive, and team-oriented working culture.
- Lead by example with a professional, proactive, and hands-on approach.
Deliver Exceptional Guest Experiences
- Ensure every guest receives friendly, attentive, and memorable service.
- Handle customer enquiries, feedback, and complaints promptly and professionally.
- Build strong customer relationships and create a welcoming atmosphere that encourages repeat visits.
- Monitor service quality and identify opportunities to improve the overall guest experience.
Maintain Food Safety & Restaurant Standards
- Maintain high standards of food safety, hygiene, cleanliness, and sanitation.
- Ensure compliance with company SOPs and applicable food safety regulations.
- Conduct regular checks to ensure dining and kitchen areas are clean, organised, and operating efficiently.
Drive Daily Operations
- Monitor inventory levels and coordinate stock replenishment to minimise shortages and wastage.
- Work closely with kitchen and front-of-house teams to ensure smooth daily operations.
- Assist with opening and closing procedures, cash handling, and daily operational reporting.
Support Business Growth
- Assist with promotions, marketing campaigns, and seasonal activities.
- Support social media initiatives and customer engagement programmes.
- Recommend ideas to improve service quality, operational efficiency, and overall restaurant performance.
Achieve Operational Excellence
- Support budgeting, cost control, labour planning, and productivity improvements.
- Monitor daily sales performance and identify opportunities to increase revenue.
- Perform additional responsibilities assigned by management to support restaurant operations and business growth.
We're Looking For Someone Who
- Has a Diploma in Hospitality, Hotel Management, Business, or a related field (preferred).
- Has at least 1 year of experience in F&B, restaurant, hospitality, cabin crew or a related industry (preferred).
- Possesses excellent communication, leadership, and interpersonal skills.
- Is proactive, responsible, and confident in solving problems.
- Can lead by example and remain calm under pressure.
- Is able to communicate in English and Bahasa Malaysia
- Is willing to work shifts, weekends, and public holidays.
Apply today and grow your career with Dokebi Chicken!
Job Types: Full-time, Permanent, Contract
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Flexible schedule
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Restaurant Management: 1 year (Preferred)
Work Location: In person