Full Time Customer Service Representative Jobs, Salary up to MYR 2,200 in OTM Resourcing Services Selangor - Maukerja

Job Overview

We are hiring Contact Centre Agents to provide customer service support for Malaysia's largest energy utility company.

The role primarily involves handling inbound customer calls, assisting with enquiries and service requests, providing accurate information, and ensuring every customer receives professional and efficient service.

No contact centre experience? No problem. Fresh graduates are encouraged to apply and successful candidates will receive 3 weeks of fully paid structured training before starting operations.

Key Responsibilities

• Handle inbound customer calls professionally and courteously
• Assist customers with enquiries, requests and service-related matters
• Provide accurate information based on established processes and guidelines
• Resolve customer issues efficiently and escalate cases when required
• Update customer information and interaction records accurately
• Meet required service, productivity and quality KPIs
• Deliver a positive customer experience during every interaction

Candidate Requirements

• SPM and above
• Fresh graduates are encouraged to apply
• Able to communicate effectively in Bahasa Malaysia and English
• Good communication and interpersonal skills
• Customer-oriented with a positive attitude
• Basic computer literacy and ability to learn new systems
• Able to work on 24/7 rotating shifts
• Prior customer service/contact centre experience is an added advantage but not mandatory

Salary & Earning Potential

• Basic Salary: RM2,200/month
• KPI Incentive: Up to RM300/month
• Monthly Package: Up to RM2,500 + OT

KPI performance is measured based on areas such as quality, attendance and other operational performance indicators.

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person