- Gombak, Selangor Shah Alam Selangor Malaysia
Working Location
Job Description
Responsibilities
The Branch Manager is responsible for managing all aspects of branch operations, including sales, customer service, staff supervision, and financial performance. The role ensures the branch meets its business goals while maintaining high levels of customer satisfaction and compliance with company policies.
Key ResponsibilitiesOversee daily branch operations and ensure smooth functioning
Manage, train, and motivate branch staff
Develop and implement sales strategies to achieve targets
Build and maintain strong customer relationships
Monitor financial performance, budgets, and expenses
Ensure compliance with company policies, procedures, and regulations
Handle customer complaints and resolve issues effectively
Prepare and present reports on branch performance
Promote company products and services to increase revenue
Ensure security, safety, and proper maintenance of the branch
Bachelor’s degree in Business Administration, Finance, or related field
Proven experience in management or supervisory roles
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Good understanding of financial principles and business operations
Problem-solving and decision-making skills
Ability to work under pressure and meet targets
Proficiency in MS Office and relevant software
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