Full Time Admin Officer Jobs, Salary up to MYR 2,200 in ACE Language Centre Federal Territory - Maukerja

Job Description: Admin Officer

Company: ACE Education Job Type: Full-time Location: On-site (In person) Salary: 1,800.00 - 2,200.00 MYR per month

About Us:

ACE Education is seeking a dedicated Admin Officer to provide exceptional support to our students, parents, and educators. The ideal candidate will be passionate about education and committed to delivering outstanding service.

Key Responsibilities:

Customer Interaction:

• Serve as the primary point of contact for customers, addressing inquiries via phone, email, and in-person interactions.
• Understand and assess customer needs to provide appropriate information and assistance.
• Anticipate customer needs and provide proactive solutions.

Service Coordination:

• Guide clients through the enrolment process and provide support with educational programs, schedules, and other services offered by ACE Education.
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
• Monitor customer satisfaction and identify areas for improvement.

Feedback and Reporting:

• Collect feedback from clients to improve services and customer satisfaction.
• Maintain accurate records of customer interactions and prepare regular reports for management.

Administrative Support:

• Assist in managing customer databases and updating information as needed.
• Support event coordination, including workshops and open days.

Qualifications and Skills:

• Education: Diploma or Bachelor's degree in Business Administration, or a related field.
• Experience: At least 1 year of prior experience in a customer service or support role is required.
• Skills:
• Strong interpersonal and communication skills (verbal and written).
• Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks and work in a fast-paced environment.
• The ability to prioritize tasks and manage time effectively.
• High level of professionalism, with a positive and proactive approach.
• Language: English (Required)
• Personality Traits: Customer-oriented, proactive, and problem-solving mindset; patience, adaptability, and attention to detail.

What We Offer:

• Competitive salary package.
• Opportunities for career development and training.
• A friendly and collaborative work environment.
• The chance to make a positive impact in the education sector.

Join ACE Education and be a part of our mission to empower learning and inspire success!

Application Instructions: Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting relevant experience to ************* with the subject line "Application for Admin Officer Position".

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Work Location: In person