Full Time CUSTOMER SERVICE OFFICER (Information Counter) Jobs, Salary up to MYR 3,000 in ALLIANCE EMPIRE SDN BHD Selangor - Maukerja

WE ARE HIRING….

CUSTOMER SERVICE OFFICER (MALL INFORMATION COUNTER)

Responsibilities

· Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.

· Greet and assist shoppers courteously and professionally.

· Handle customer inquiries, feedback, and complaints promptly.

· Assist in the up keeping of the mall

· Manage the mall’s information counter and telephone hotline.

· Handle lost & found items and maintain proper records.

· Liaise with security, housekeeping, and maintenance teams when necessary.

· Assist in organizing mall events and promotional activities.

· Prepare daily reports on customer service interactions and issues.

· Assist in the sale and redemption of vouchers

· To perform any other ad-hoc assignments as and when required by the Management.

Requirement

· Minimum SPM / Diploma in any field.

· Pleasant personality with a service-oriented attitude.

· Strong understanding of customer service principles and practices.

· Excellent communication and interpersonal skills.

· Able to work on weekends and public holidays (rotational shifts)

· Proficiency in customer service software and CRM system.

· Prior experience in retail, hospitality, or customer service is an advantage.

· Problem-solving and conflict resolution capabilities.

· Detailed-oriented with commitment to delivering exceptional customer experiences.

· Customer-focused mindset with a passion for delivering excellent service.

PLEASE EMAIL YOUR CV TO

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Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person