Full Time Security Consulting Practitioner Jobs, in Avensys Consulting Federal Territory - Maukerja

Security Consulting Practitioner

Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for a Security Consulting Practitioner. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.

Job Description:

L1 Support SME – Microsoft Defender XDR Support

What you will do

• Provide L1 hypercare support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview issues raised through the agreed support process.

• Perform first-level issue intake, ticket review, basic categorization, user impact capture, and prioritization based on available evidence and support guidance.

• Collect screenshots, logs, connector status, device policy status, policy status, validation outputs, and other supporting evidence required for issue review.

• Support basic troubleshooting discussions for MDE policy deployment through Intune, MDCA connectors, data sources, policy behavior, and Purview policy behavior.

• Track hypercare issues, actions, updates, closure status, and handoffs in the agreed issue tracker or support channels.

• Coordinate escalation to L2/L3, SMEs, or client IT teams where issues require deeper investigation, advisory review, or production configuration changes.

• Maintain clear ticket notes, issue summaries, support evidence, and daily status updates aligned to agreed support windows and workstream limits.

Skills and experiences

Required technical skills

• Experience in L1 support, security platform support, endpoint support, service desk coordination, or Microsoft 365 operational support.

• Working knowledge of Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview support concepts.

• Understanding of issue intake, ticket triage, evidence collection, support documentation, escalation management, and issue lifecycle tracking.

• Familiarity with MDE policy deployment via Intune, MDCA connector or policy status, and Purview IP, DLP, IRM, or DLM policy support areas.

• Ability to follow runbooks, support guides, signed-off design guidance, and agreed hypercare procedures without making unsupported production changes

Consulting and delivery skills.

• Able to work with client support teams, SOC, endpoint, Intune, identity, compliance, and operations teams. Clear communicator with strong ticket discipline, attention to evidence quality, and the ability to escalate issues promptly while keeping stakeholders informed.

Qualifications

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field is preferred.

• Desirable Microsoft certifications include SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401.

Preferred experience

• Experience in enterprise Microsoft security support environments.

• Exposure to Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview hypercare or post-go-live support.

• Experience supporting regulated enterprise environments is advantageous.

• Experience working with ITSM processes, support queues, issue trackers, and structured escalation paths is beneficial.

WHAT'S AN OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to ************* Your interest will be treated with strict confidentiality

CONSULTANT DETAILS

Consultant Name: LAVANYA M S

Reg No: *************77

Avensys Consulting Sdn Bhd