- Pasir Ris East Region (Singapore) Singapore
Full Time Customer Service (Sea Freight) Jobs, Salary up to SGD 5,000 in AGI Freight Singapore Pte Ltd East Region (Singapore) - Maukerja
Customer Service (Sea Freight)
AGI Freight Singapore Pte Ltd
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Job Description
Responsibilities
Develop and manage new and existing accounts.
Respond to RFI/RFQs and daily adhoc enquiries
To source for the best rates for ocean enquiries and feedback on any business opportunities.
To follow up on sales leads and enquiries from all overseas agents and/or referrals.
To develop new products and/or trade lanes
Manage client booking with shipping lines or coloaders
Input booking detail and costing into the freight systems
Check costing and accept or dispute any vendors billing not in line with quotation.
Other duties as may be delegated by management from time to time.
Able to execute B/L base on customer service instructions and comply to carrier / agent requirement.
Handle all sea export shipment bookings via different channels of communication + invoicing.
Attend to customers’ enquiries via email wherever necessary.
To give timely feedback to customers on freight status
Ensure timely creation & updates for specific customers’ SOPs.
Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
Build good business rapport with both external and internal customers.
Prepare and submit reports timely whenever required.
Able to work in team with communication and understanding of work flow.
Take on additional tasks delegated by Department Supervisor/ Manager
Qualifications:
Minimum 2 years' of related work experience.
Good understanding of shipping lines or coloaders
Experiences with shipping procedures.
Good command of written and spoken English.
Self-motivated.
Customer oriented
High endurance
Able to work under pressure
Certificate with Transport Logistics or DGR will be added advantage.
Import/Export Documentation
Allow hybrid working arrangement
Knowledge of Import and Export documentation
With permit declaration, Knowledge of Costing and Billing is an added advantage.
Estalished in 1998 and based in Singapore, AGI Freight Singapore Pte Ltd has grown from a fourman start up to a robust team with 25 staff strength. Today AGI is a successful ad profitable multi-modal service provider with internationally linked partners accross America, Europe and Asia Pacific. With over 10 years in operations, we have developed extensive networks across the globe, covering in excess of hundreds locations globally. With networks as widespread as such and a multi-modal structure, we have the capability to provide our customers the total logistics solutions. Investing in both bonded and non-bonded warehouses, the logistics hub have enable us to provide one-stop solution to our increasingly growing base of global customers.
Respond to RFI/RFQs and daily adhoc enquiries
To source for the best rates for ocean enquiries and feedback on any business opportunities.
To follow up on sales leads and enquiries from all overseas agents and/or referrals.
To develop new products and/or trade lanes
Manage client booking with shipping lines or coloaders
Input booking detail and costing into the freight systems
Check costing and accept or dispute any vendors billing not in line with quotation.
Other duties as may be delegated by management from time to time.
Able to execute B/L base on customer service instructions and comply to carrier / agent requirement.
Handle all sea export shipment bookings via different channels of communication + invoicing.
Attend to customers’ enquiries via email wherever necessary.
To give timely feedback to customers on freight status
Ensure timely creation & updates for specific customers’ SOPs.
Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
Build good business rapport with both external and internal customers.
Prepare and submit reports timely whenever required.
Able to work in team with communication and understanding of work flow.
Take on additional tasks delegated by Department Supervisor/ Manager
Qualifications:
Minimum 2 years' of related work experience.
Good understanding of shipping lines or coloaders
Experiences with shipping procedures.
Good command of written and spoken English.
Self-motivated.
Customer oriented
High endurance
Able to work under pressure
Certificate with Transport Logistics or DGR will be added advantage.
Import/Export Documentation
Allow hybrid working arrangement
Knowledge of Import and Export documentation
With permit declaration, Knowledge of Costing and Billing is an added advantage.
Estalished in 1998 and based in Singapore, AGI Freight Singapore Pte Ltd has grown from a fourman start up to a robust team with 25 staff strength. Today AGI is a successful ad profitable multi-modal service provider with internationally linked partners accross America, Europe and Asia Pacific. With over 10 years in operations, we have developed extensive networks across the globe, covering in excess of hundreds locations globally. With networks as widespread as such and a multi-modal structure, we have the capability to provide our customers the total logistics solutions. Investing in both bonded and non-bonded warehouses, the logistics hub have enable us to provide one-stop solution to our increasingly growing base of global customers.
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