Full Time Real Time Analyst Jobs, in ABHIDIV Federal Territory - Maukerja

Role Title: Real Time Analyst (RTA)

Job Type: Permanent with client

Work Mode: Remote

Job Description:

• Perform daily real-time monitoring of service levels, incoming volumes, queue

performance, wait times, staffing levels, and operational conditions across all

supported sites, geographies, and channels.

• Continuously compare planned staffing and capacity against actual staffing,

workload, and performance to identify potential service-level risks.

• Monitor agent availability, productivity, attendance, schedule adherence, auxiliary

time, occupancy, and other relevant workforce metrics.

• Proactively identify developing operational risks and take appropriate real-time

actions to minimize service disruption.

• Maintain operational ownership throughout the assigned shift, ensuring outstanding

actions, escalations, and follow-ups are either completed or appropriately handed

over to the incoming RTA.