Full Time Senior Executive, Business Analyst Jobs, in Mayora Malaysia Selangor - Maukerja

Company Description Mayora Malaysia Sdn Bhd is part of Mayora Group, a global Fast Moving Consumer Goods company that began as a small biscuit business in 1948 and was formally established in 1977. Today, Mayora offers a diverse portfolio across eight product categories, including biscuits, candy, wafers, chocolate, coffee, instant food, beverages, and cereal, with well-known brands such as Energen, Torabika, and Beng Beng. The company’s manufacturing processes follow strict national and international quality standards, earning multiple certifications, recognitions, and awards. Mayora employs more than 30,000 people and distributes its products to over 90 countries, continually expanding its global presence. The organization focuses on delivering goodness and happiness to consumers while building on a large and growing customer base.

Role Description The Sales Analyst is responsible for supporting the sales organization through data analysis, reporting, performance tracking, system administration, and business insights generation. This role plays a critical part in enhancing sales efficiency, monitoring key business metrics, managing sales systems, and providing analytical support for strategic decision-making.

Key Responsibilities

Sales Reporting & Performance Monitoring

• Prepare and distribute daily, weekly, monthly, and Year-to-Date (YTD) sales reports.
• Monitor and analyze sales performance by product, salesperson, distributor partner (DP), customer, and channel.
• Track inventory levels and sales trends to support demand planning and stock management.
• Generate ad-hoc reports and dashboards to support management decision-making.
• Regularly monitor, update, and track sales targets, achievements, and performance gaps.

Data Management & System Maintenance

• Maintain accurate customer master data, item master files, and sales-related databases.
• Update customer information, trade classifications, and relevant records in company systems.
• Ensure data integrity, accuracy, and consistency across sales and reporting platforms.
• Support continuous improvement of reporting processes and data management practices.

Business Analysis & Insights

• Conduct New Product Development (NPD) performance analysis and post-launch evaluations.
• Analyze promotional activities, trade campaigns, and sales initiatives to measure effectiveness.
• Perform ROI analysis and other business performance assessments to identify growth opportunities and improve profitability.
• Provide actionable insights and recommendations based on market and sales data.

Trade & Claims Management

• Track, reconcile, and summarize trade claims, margin-sharing claims, and Return-To-Distributor (RTD) claims.
• Prepare and process claim documentation accurately and within required timelines.
• Maintain records of trade offers, promotional agreements, and customer rebate programs.
• Collaborate with finance and sales teams to ensure accurate claim validation and settlement.

Sales Operations Support

• Update and maintain Modern Trade (MT) and General Trade (GT) trade offers and pricing information.
• Administer customer segmentation and classification frameworks.
• Support sales operations by ensuring timely and accurate reporting of commercial activities.

Systems Administration & User Support

• Manage and maintain the Distribution Management System (DMS) and related sales applications.
• Administer company-issued tablets, SIM cards, and system access for sales personnel.
• Provide Excel and business system training to users to improve productivity and reporting accuracy.
• Coordinate and support troubleshooting for laptops, software applications, and sales technology tools.
• Serve as the primary point of contact for sales system issues and user support requests.

Continuous Improvement

• Identify opportunities to automate reports, streamline processes, and enhance data visualization.
• Support cross-functional projects and business initiatives through analytical and operational expertise.
• Undertake additional assignments and ad-hoc analyses as required by management.

Preferred Qualifications

• Bachelor's Degree in Business Administration, Statistics, Data Analytics, Marketing, Finance, or a related field.
• 2-5 years of experience in Sales Analysis, Business Analysis, Sales Operations, or a similar role.
• Advanced proficiency in Microsoft Excel (Pivot Tables, Power Query, Power Pivot, Dashboarding).
• Experience with ERP, DMS, CRM, or Business Intelligence tools (Power BI, Tableau, etc.) is an advantage.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent attention to detail, organizational, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Key Success Indicators (KPIs)

• Accuracy and timeliness of sales reports.
• Quality and reliability of sales data and system records.
• Effectiveness of performance analysis and business recommendations.
• Timely processing of trade and margin-sharing claims.
• User satisfaction and system support responsiveness.
• Continuous improvement and automation of reporting processes.

Qualifications

• Strong Analytical Skills with the ability to interpret data, identify trends, and generate actionable insights.
• Proficiency in Business Analysis, including gathering and translating Business Requirements into clear documentation and solution specifications.
• Experience in reviewing and optimizing Business Process workflows, with a focus on efficiency and compliance.
• Effective Communication skills, including the ability to engage stakeholders at various levels and present complex information clearly.
• Bachelor’s degree in Business, Finance, Economics, Information Systems, or a related field.
• Experience in FMCG, manufacturing, or supply chain environments is an advantage.
• Familiarity with reporting and analysis tools (e.g., Excel, BI tools) and basic understanding of data visualization.
• Detail-oriented, organized, and able to manage multiple tasks and deadlines in a fast-paced setting.