- Singapore
Full Time Monitoring Operations Manager Jobs, Salary up to SGD 6,500 in V-ELEGANT PTE. LTD. - Maukerja
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Job Description
Responsibilities
Job Responsibilities
Lead and manage a team providing monitoring and customer-support services.
Plan manpower rosters and ensure continuous service coverage during operational hours, including weekends and Public Holidays.
Supervise the monitoring of system alerts and ensure prompt follow-up with customers through phone calls and video calls.
Ensure cases are attended to, investigated, escalated and closed within required service timelines.
Manage incidents, non-compliance cases and operational issues in accordance with established procedures.
Monitor staff attendance, performance, service quality, documentation and compliance with Standard Operating Procedures.
Conduct team briefings, coaching, quality checks and refresher training.
Prepare operational reports, incident reports, monthly management reports and performance updates.
Plan for staff absenteeism and replacements to ensure uninterrupted operations.
Liaise with the client and internal management team on operational matters, feedback, service improvements and performance requirements.
Ensure proper handling of confidential information, records and customer communications.
Job Requirements
Minimum Diploma in Business Administration, Customer Service, Operations Management or a related discipline.
At least 3 years of supervisory or management experience in customer service, call centre, contact centre, feedback management or service operations.
Experience in managing a team operating on roster or extended working hours will be an advantage.
Strong customer-service orientation, communication and conflict-management skills.
Able to handle urgent cases calmly, make sound decisions and follow escalation procedures.
Proficient in Microsoft Office applications and comfortable using digital systems, video-call applications and reporting platforms.
Willing to attend relevant service, operations and industry-related training.
Able to work on weekends and Public Holidays based on operational roster.
V-Elegant
is a professional services and workforce solutions company providing specialised manpower, engineering, project management, consultancy, and operational support services to both government agencies and private-sector organisations in Singapore.
We support our clients by providing qualified and experienced professionals who can be deployed based on specific project, technical, operational, and contractual requirements. Our solutions are designed to complement clients' existing teams, strengthen project delivery capabilities, and provide flexible professional resources for both short-term and long-term engagements.
Our key service capabilities include:
Professional Manpower Outsourcing
– Deployment of qualified professionals, technical personnel, executives, coordinators, and project-based resources.
Project Management Support
– Project managers, project engineers, coordinators, planners, document controllers, and other project support personnel.
Engineering & Technical Support
– Engineering professionals, BIM/Revit personnel, drafters, technical executives, technicians, and other specialised resources.
Consultancy & Professional Services
– Professional expertise and advisory support tailored to individual project and organisational requirements.
Site Supervision & Project Oversight
– Deployment of experienced personnel to support site supervision, coordination, inspections, quality monitoring, progress tracking, and project compliance.
BIM, Drafting & Design Support
– BIM modelling, Revit, AutoCAD, technical drafting, design coordination, clash coordination, and preparation of project drawings and documentation.
Workplace Safety & Compliance Support
– Provision of competent personnel to assist clients with workplace safety, compliance, inspection, risk management, and project requirements.
Administrative & Operational Support
– Project administration, documentation, reporting, scheduling, coordination, data management, and other supporting functions.
V-Elegant is committed to providing reliable, responsive, and scalable professional support solutions that enable our clients to access the right expertise and manpower according to their project requirements.
Through a flexible deployment approach, we aim to support projects across various industries and sectors, from individual specialist placements to dedicated project teams, helping our clients achieve their operational and project objectives efficiently.
Lead and manage a team providing monitoring and customer-support services.
Plan manpower rosters and ensure continuous service coverage during operational hours, including weekends and Public Holidays.
Supervise the monitoring of system alerts and ensure prompt follow-up with customers through phone calls and video calls.
Ensure cases are attended to, investigated, escalated and closed within required service timelines.
Manage incidents, non-compliance cases and operational issues in accordance with established procedures.
Monitor staff attendance, performance, service quality, documentation and compliance with Standard Operating Procedures.
Conduct team briefings, coaching, quality checks and refresher training.
Prepare operational reports, incident reports, monthly management reports and performance updates.
Plan for staff absenteeism and replacements to ensure uninterrupted operations.
Liaise with the client and internal management team on operational matters, feedback, service improvements and performance requirements.
Ensure proper handling of confidential information, records and customer communications.
Job Requirements
Minimum Diploma in Business Administration, Customer Service, Operations Management or a related discipline.
At least 3 years of supervisory or management experience in customer service, call centre, contact centre, feedback management or service operations.
Experience in managing a team operating on roster or extended working hours will be an advantage.
Strong customer-service orientation, communication and conflict-management skills.
Able to handle urgent cases calmly, make sound decisions and follow escalation procedures.
Proficient in Microsoft Office applications and comfortable using digital systems, video-call applications and reporting platforms.
Willing to attend relevant service, operations and industry-related training.
Able to work on weekends and Public Holidays based on operational roster.
V-Elegant
is a professional services and workforce solutions company providing specialised manpower, engineering, project management, consultancy, and operational support services to both government agencies and private-sector organisations in Singapore.
We support our clients by providing qualified and experienced professionals who can be deployed based on specific project, technical, operational, and contractual requirements. Our solutions are designed to complement clients' existing teams, strengthen project delivery capabilities, and provide flexible professional resources for both short-term and long-term engagements.
Our key service capabilities include:
Professional Manpower Outsourcing
– Deployment of qualified professionals, technical personnel, executives, coordinators, and project-based resources.
Project Management Support
– Project managers, project engineers, coordinators, planners, document controllers, and other project support personnel.
Engineering & Technical Support
– Engineering professionals, BIM/Revit personnel, drafters, technical executives, technicians, and other specialised resources.
Consultancy & Professional Services
– Professional expertise and advisory support tailored to individual project and organisational requirements.
Site Supervision & Project Oversight
– Deployment of experienced personnel to support site supervision, coordination, inspections, quality monitoring, progress tracking, and project compliance.
BIM, Drafting & Design Support
– BIM modelling, Revit, AutoCAD, technical drafting, design coordination, clash coordination, and preparation of project drawings and documentation.
Workplace Safety & Compliance Support
– Provision of competent personnel to assist clients with workplace safety, compliance, inspection, risk management, and project requirements.
Administrative & Operational Support
– Project administration, documentation, reporting, scheduling, coordination, data management, and other supporting functions.
V-Elegant is committed to providing reliable, responsive, and scalable professional support solutions that enable our clients to access the right expertise and manpower according to their project requirements.
Through a flexible deployment approach, we aim to support projects across various industries and sectors, from individual specialist placements to dedicated project teams, helping our clients achieve their operational and project objectives efficiently.
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