Key Responsibilities
1. Operations & Process Improvement
Support the day-to-day operations of the business and assist in improving existing workflows.
Identify operational gaps, inefficiencies and areas for improvement.
Assist in implementing new processes and ensuring they are properly adopted by relevant teams.
Coordinate with different departments to ensure smooth execution of operational activities.
Track operational issues, follow up on outstanding matters and ensure timely resolution.
Support the Operations Manager on ad-hoc operational initiatives and business improvement projects.
2. SOP & Process Documentation
Develop, document and maintain
Standard Operating Procedures (SOPs)
across different areas of the business.
Create process flows, work instructions, checklists and other operational documentation.
Review existing processes and recommend improvements where required.
Work with relevant staff to ensure documented procedures accurately reflect actual business operations.
Assist with the rollout and communication of new SOPs.
Regularly review and update SOPs when processes, systems or responsibilities change.
3. Procurement & Vendor Management
Assist with sourcing and procurement of products, services and operational requirements.
Source quotations and conduct price and supplier comparisons.
Liaise with suppliers on pricing, orders, deliveries and service matters.
Maintain supplier and purchasing records.
Assist in developing and improving procurement processes and controls.
Monitor outstanding purchase orders and follow up with relevant suppliers.
Assist with supplier evaluation and coordination where required.
4. Systems & Digitalisation
Support the implementation, enhancement and rollout of internal business systems.
Gather requirements from users and translate operational needs into system requirements.
Liaise with system vendors and external parties during implementation.
Assist with system testing, data preparation, troubleshooting and user training.
Prepare documentation and SOPs for newly implemented systems.
Identify opportunities to automate, streamline or simplify manual processes.
Support staff in adopting new systems and workflows.
5. Project Coordination
Support projects from planning through to implementation.
Coordinate timelines, deliverables and follow-ups with internal and external stakeholders.
Maintain project trackers and ensure tasks are followed through to completion.
Prepare project documentation, presentations and progress reports.
Monitor project progress and highlight potential delays, issues or dependencies.
Assist in launching new initiatives, products, processes or business activities.
Coordinate with external vendors, consultants and service providers where required.
6. Weekly Reporting & Management Updates
Provide a
weekly update to the Operations Manager
covering key activities, progress and outstanding matters.
Maintain a clear tracker of ongoing projects, tasks and deadlines.
Highlight completed tasks, work in progress, upcoming priorities and any issues requiring management attention.
Escalate delays, operational risks, supplier issues or project blockers promptly.
Prepare supporting data, reports or presentations for weekly management discussions where required.
Ensure agreed action items from weekly meetings are followed up and closed within the required timeline.
Weekly updates should generally cover:
Completed:
Tasks and projects completed during the week
In Progress:
Current projects and status
Pending:
Items awaiting action or external parties
Issues / Risks:
Problems, delays or potential risks
Upcoming:
Priorities and deadlines for the following week
Management Attention:
Decisions, approvals or support required
7. Data, Reporting & Administration
Maintain accurate records, trackers and databases.
Assist with analysing operational and business data.
Prepare regular reports and presentations for management.
Support inventory, sales, procurement and operational reporting where required.
Maintain organised and up-to-date documentation.
Assist with preparing business presentations and materials when required.
8. Ad-Hoc & Cross-Functional Support
Take on new projects and responsibilities as the business grows.
Provide support across different functions depending on business requirements.
Work closely with the Operations Manager on improvement initiatives and special projects.
Coordinate with different departments to ensure tasks and projects are completed smoothly.
Be willing to take ownership of tasks outside the usual scope of work where required.
Requirements
Diploma or Degree in Business, Operations, Supply Chain, Logistics, Project Management or a related discipline.
2–5 years of relevant working experience
in operations, business administration, procurement, project coordination or a similar role.
Experience in
SOP development, process improvement or system implementation
is highly advantageous.
Strong organisational and project coordination skills.
Good analytical and problem-solving abilities.
Strong attention to detail and ability to manage multiple deadlines.
Proficient in Microsoft Office, particularly
Excel and PowerPoint
.
Comfortable learning and working with new systems and software.
Good written and verbal communication skills.
Able to work independently and take ownership of assigned responsibilities.
Experience working with suppliers, vendors or external service providers would be an advantage.
Ideal Candidate
The ideal candidate is a
versatile, organised and resourceful all-rounder
who enjoys variety and is willing to get involved in different aspects of the business.
You should be someone who can:
Identify a problem and take initiative to solve it.
Turn an inefficient process into a clear and practical SOP.
Work with a system vendor to implement a new system.
Compare suppliers and manage procurement requirements.
Build and maintain Excel trackers and management reports.
Coordinate projects across multiple departments.
Follow up with different stakeholders to ensure tasks are completed.
Prepare clear presentations and business materials when required.
Provide structured and meaningful weekly updates to management.
Identify issues early and escalate them appropriately.
Take ownership of tasks and follow them through to completion.
This is a role for someone who wants
broad exposure to the business
and enjoys learning, improving processes and taking ownership of new challenges.
Sengkang Import & Export Pte. Ltd. manufactures and distributes food products.
The Company offers rice, eggs, and oil. Sengkang Import & Export serves customers worldwide.
Trendy Egg is part of the group and specializes in Egg import & distribution across Singapore.