Full Time Taxi Coordination Officer (Queue Management Officer) Jobs, Salary up to SGD 1,780 in Smarte Carte Southeast (Singapore) - Maukerja

Core Responsibilities:

• Work as part of Taxi Coordination Team to ensure the smooth operation at taxi stand, by managing a consistent taxi supply, directing taxis into assigned taxi bays and assigning passengers to available taxis on a first-in, first-out principle.
• Collect used trolleys, wheelchairs, and baby strollers from taxi zones, including gathering, stacking, and transporting them to designated Staging Points.
• Provide customer-focused service by guiding and directing passengers from queues to taxi bays.
• Manage the passenger queue by opening and closing bend queues to optimize queue routing for passengers and prevent queue overflow onto thoroughfares.
• Ensure passenger safety when they cross the driveway to the taxi bays.
• Coordinate seamlessly between the taxi stands in the terminal.
• Manage taxi supply queuing at the Taxi Holding Area.
• Direct unauthorized vehicles out of operational areas.
• Offer passengers accurate information regarding fare differences, payment options and taxi types upon request.
• Assist passengers in choosing alternate transportation options based on their needs, especially during periods of low supply.
• Perform any other duties as assigned by Operations Supervisor/ Taxi OIC.

Periodic Duties:

• Carry out ad hoc tasks assigned by Operations Supervisors, including:
• Redirect taxis to other terminals or taxi stands.
• Set up bypasses and/or implement double queues for taxis at Taxi Holding Area.
• Offer alternative transportation options to passengers.
• Address passenger inquiries.

Job Specifications (Qualifications/Experiences):

• Must be able lift heavy objects
• Understand basic written/spoken English and/or a secondary working language.
• Possess a customer oriented attitude with good communication skills.
• Able to use electronics devices e.g. tablets and walkie-talkies.
• Maintain a well-groomed and tidy appearance required of a service staff.
• Able to adapt and collaborate, with a strong ability to work well in a team.
• Able to operate in a fast-paced environment.
• 6-day work week with rotating rest day. Must be able to work on weekend and PH based on duty roster.

Fixed Shift available:
Morning Shift: 6.30am - 2.50pm
Afternoon Shift: 2.10pm - 10.30pm
Night Shift: 10.20pm - 6.40am

We regret to inform that only shortlisted candidates will be notified.

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Pay: $1,680.00 - $1,780.00 per month

Work Location: In person