jobs in MEDEON SOLUTIONS PTE. LTD.

Full Time Software Developer - ServiceNow Jobs, Salary up to SGD 6,500 in MEDEON SOLUTIONS PTE. LTD. Central Region (Singapore) - Maukerja

Software Developer - ServiceNow

MEDEON SOLUTIONS PTE. LTD.

SGD6,500 - SGD6,500 Per Month

Full Time

Central Region (Singapore)

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Working Location

  • 137 TELOK AYER STREET Central Region (Singapore) Singapore

Job Description

Responsibilities

Strong hands-on experience with ServiceNow Customer Service Management (CSM).

Expertise in Case Management, Account/Contact Management, Entitlements, SLA, and Knowledge Management.

Proficiency in Flow Designer for workflow automation, case assignment, escalation, and resolution.

Experience configuring Virtual Agent, Predictive Intelligence, and AI Search.

Hands-on experience with Playbooks, Agent Workspace, and Guided Decisions.

Strong experience with ServiceNow integrations and REST/SOAP APIs.

Experience integrating CSM with Salesforce, SAP, or Microsoft Dynamics.

Knowledge of email, chat, telephony, and omnichannel customer service integrations.

Strong troubleshooting, analytical, communication, and stakeholder-management skills.

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