Company Overview
PTECH INTEGRATED is a Singapore-based provider of air-conditioning and electrical services since 2013, with over 30 years of industry experience. We deliver design, installation, maintenance, and repair services, certified for occupational health and safety (ISO 45001: 2018) and bizSAFE Level STAR.
Job Summary
Lead operations and staff development to ensure consumer satisfaction and timely completion of ACMV service tasks, while maintaining safety and quality standards.
Responsibilities
Drive consumer satisfaction by managing service quality and resolving client enquiries and feedback effectively
Develop and lead a high-performing team by planning and delivering staff training programs and conducting daily team meetings for performance review and development
Manage operations to ensure fault, repair, installation, maintenance, and emergency work are completed within timelines and meet quality standards
Assess site-specific operational challenges and implement solutions to resolve conflicts and improve team performance
Enforce adherence to customer guidelines, safety standards, and house rules across all site activities
Conduct site visits to monitor technician performance, job progress, inventory levels, and customer satisfaction
Respond promptly to emergency calls outside working hours to maintain service continuity
Execute any other ad-hoc assignments as directed by management
Required competencies and certifications
Minimum 5 years of experience managing ACMV works
Possess a Singapore Class 3 Driver’s License
Proficient in Microsoft Office and AutoCAD software applications
Hold a valid Work at Height Certificate for Assessor/Manager roles
Since 2013, PTECH INTEGRATED has been a locally established provider of air-conditioning and electrical services in Singapore, with a proven track record of over 30 years in the industry. We offer a comprehensive suite of services, including design, installation, maintenance, repairs, and ongoing servicing, all with the goal of delivering top-notch service to our clients.
We take great pride in having received the ISO 45001:2018 certification, demonstrating our commitment to occupational health and safety, as well as fulfilling the requirements to attain the bizSAFE Level STAR, which signifies our commitment to maintaining a safe and healthy workplace.
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