Working hours / Location:
Contract till Jan 2027
Commit min 10 shifts per monthly
Monday to Friday – 8:15am to 6:30pm
Kreta Ayer / Toa Payoh
Hourly incentives
Job Responsibilities:
Maintain a constant presence at the front counter to provide prompt assistance
Greet and register walk-in customers using the case management system
Respond to customer enquiries professionally and efficiently
Conduct daily operational checks of the service centre and ensure collaterals are replenished accordingly
Handle telephone and inbound email enquiries in a timely and courteous manner
Provide administrative support, including document filing, data entry, printing, and mailing of letters
Assist with setting up videoconferencing and other communication equipment for scheduled appointments
Provide logistical support for ad-hoc events when needed
Engage with customers to teach/guide on digital apps and online services
Assisting customers with online application forms
Perform prompt follow-ups and administrative duties
Perform any additional duties assigned by supervisor
Job Requirements:
Min GCE ‘O’ Level with prior experience in customer service support is an advantage
Good interpersonal and communication skills
Proficient in Microsoft Office and digital applications
Able to work independently and as part of a team
We appreciate your application and will notify you if you are shortlisted for the role.
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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Binte Abdul Rahman