- Outram Central Region (Singapore) Singapore
Full Time Survey Quality Manager (UP7500 | Gov | Contract) Jobs, Salary up to SGD 7,500 in PERSOL Central Region (Singapore) - Maukerja
Survey Quality Manager (UP7500 | Gov | Contract)
PERSOL
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Job Description
Responsibilities
Duration:
1 Year Contract (extendable/convertible based on performance & business needs)
Location:
Clarke Quay (On-site)
Working Hours
: 8.30AM - 6.00PM (Mon - Thurs), 8.30AM - 5.30PM (Fri)
Salary:
Up to $7,500
Role Overview
This role leads a quality service team to ensure high service standards, effective escalation management, and strong stakeholder communication across survey operations.
Key Responsibilities
Lead and manage a team to meet service levels and performance targets
Plan workforce needs, set KPIs, and manage daily operations
Drive quality standards across inbound and outbound survey services
Manage internal and external escalations, including investigations and service recovery
Work closely with stakeholders to align service expectations and timelines
Conduct call audits, quality checks, and process improvements
Improve email templates and service workflows for better efficiency
Coach, mentor, and develop team members
Prepare regular reports for management and stakeholders
Support performance reviews, talent retention, and recognition initiatives
Handle ad-hoc duties as required
Note:
Must complete required training and pass assessment before deployment
Requirements
Degree in a related field (or strong relevant experience)
Min. 5 years of quality service experience, including
at least 2 years in a managerial role
Experience in service delivery, performance metrics, or operations management
Must have background in call centres / bank, data processing, or statistics
Proficient in MS Word, Excel, and PowerPoint
Able to work in a fast-paced environment and manage high service volumes
Singaporeans only
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA Reg. ID: R25157446 (Katherine Carlen)
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
1 Year Contract (extendable/convertible based on performance & business needs)
Location:
Clarke Quay (On-site)
Working Hours
: 8.30AM - 6.00PM (Mon - Thurs), 8.30AM - 5.30PM (Fri)
Salary:
Up to $7,500
Role Overview
This role leads a quality service team to ensure high service standards, effective escalation management, and strong stakeholder communication across survey operations.
Key Responsibilities
Lead and manage a team to meet service levels and performance targets
Plan workforce needs, set KPIs, and manage daily operations
Drive quality standards across inbound and outbound survey services
Manage internal and external escalations, including investigations and service recovery
Work closely with stakeholders to align service expectations and timelines
Conduct call audits, quality checks, and process improvements
Improve email templates and service workflows for better efficiency
Coach, mentor, and develop team members
Prepare regular reports for management and stakeholders
Support performance reviews, talent retention, and recognition initiatives
Handle ad-hoc duties as required
Note:
Must complete required training and pass assessment before deployment
Requirements
Degree in a related field (or strong relevant experience)
Min. 5 years of quality service experience, including
at least 2 years in a managerial role
Experience in service delivery, performance metrics, or operations management
Must have background in call centres / bank, data processing, or statistics
Proficient in MS Word, Excel, and PowerPoint
Able to work in a fast-paced environment and manage high service volumes
Singaporeans only
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
EA Reg. ID: R25157446 (Katherine Carlen)
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
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