Full Time Operations Team Leader (MNX) Jobs, in UPS - Maukerja

직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

직무 설명:

Job Responsibilities

Account Management

• Ensure all domestic delivery orders are completed within their required windows
• Timely submission of PODs, electronic and hard copy for all customer accounts
• Maintain a professional and courteous approach with all customers. Keep the pulse of customer satisfaction
• Log and record customer issues, non-conformances and complaints in Qudos in a timely manner
• Maintain KPIs and Metrics in support of monthly billing and transit time reporting. All AR/AP invoices must be completed according to company's billing cycles and customer SLAs.
• Using meaningful metrics, work with management to identify trends and make suggestions for improvement
  
  

Staff Management

• Ensure all drivers and riders are completing their daily deliveries on schedule and recording in their run sheets
• Maintain staff attendance, PTOs, MC, and run weekly timesheet reporting for payroll purposes.
• Hold drivers’ meetings and conduct periodic training.
  
  

Operations

• Back up the Dispatch Coordinator as and when required. Assign drivers with routes and ad hoc collection/deliveries as needed.
• Coordinate daily with Operations and Warehousing and communicate daily manpower and transport requirements
• Assist in the loading and unloading of goods as needed
• Maintain constant communication with drivers in a timely manner, to ensure orders are on schedule for delivery /collection.
• Maintain the company vehicle fleet. Make sure all vehicles are properly maintained according to their service schedules. Ensure vehicles are clean and free of debris.
• Make sure all vehicles are properly insured, and all relevant fees and taxes are paid for in a timely manner.
• Coordinate with all relevant regulatory bodies (LTA, TP, VICOM, SPF and MNX Insurance) and ensure vehicle incident reports are submitted.
• Make suggestions on the types of vehicles needed and or equipment required for operational excellence.
• Manage daily transport planning (Milk runs, import/export, small parcel service, and ad hoc/delivery collections)
  
  

Job Requirements

• Possess at least a Diploma in Logistics & Supply Chain, Business Admin or related fields.
• Possess a valid Singapore Class 3/4 driving license, as well as a valid forklift license.
• Prior experience or working knowledge of CargoWise and/or Transport Management Systems (TMS) will be an advantage.
• Demonstrate a strong customer-centric mindset with a commitment to service excellence.
• Possess excellent communication and interpersonal skills, with the ability to engage professionally with internal and external stakeholders.
• Proactive, self-motivated, and able to take initiative in driving operational effectiveness and resolving issues.
• Strong leadership capabilities with the ability to supervise, coach, and motivate a team in a fast-paced operational environment is preferred.
• Able to prioritize tasks effectively, make sound decisions, and perform well under pressure while meeting operational deadlines.
  
  

직원 유형:

정규직

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